NEWDERY Power Bank Recall, Is Yours One of the 21,380 Units That Can Catch Fire?

If you bought a NEWDERY power bank on Amazon between 2023 and 2024, stop using it now. The lithium-ion battery inside can explode or ignite, and NEWDERY has already confirmed nine incidents — including a fire that caused $2 million in property damage and a separate burn injury. The Consumer Product Safety Commission recalled the product on September 24, 2026, and you’re entitled to a full refund.

Quick Facts

Field	Detail
Product	NEWDERY power banks, model ZHX-PB22
Hazard	Lithium-ion battery can explode or ignite, posing fire and burn hazards
Units Recalled	About 21,380
Sold	Amazon.com only, October 2023 to November 2024, for $27 to $50
Incidents Reported	9 reports of exploding or igniting units, including one fire causing $2 million in property damage and one burn injury
Remedy	Full refund
Recall Date	September 24, 2026
Recall Number	26-792
Importer	Shenzhen Xinkewangda Electronics Co., Ltd., doing business as NEWDERY, of China
Manufactured In	China
Consumer Contact	888-256-6673 (11 a.m.–7 p.m. ET, Monday–Friday), [email protected], or newdery.com/pages/newdery-power-bank-recalls

Is This About Your Power Bank?

Check for two things. The brand name “NEWDERY” is engraved on the front. The model number “ZHX-PB22” is printed on the back. The recalled units are black with yellow cables. If your power bank matches all three — and you bought it on Amazon sometime between October 2023 and November 2024 — it’s part of this recall.

You should stop charging it and stop using it immediately, even if it’s never shown a problem. Nine other units seemed fine too, until they didn’t.

Why Did This Take So Long? A Recall That Almost Didn’t Happen

Here’s something worth knowing: this recall isn’t NEWDERY’s first brush with the CPSC over this exact product. Back on June 5, 2025, the CPSC issued a public safety warning about the same model, ZHX-PB22, after receiving the same nine incident reports — the $2 million fire and the burn injury included. At that time, roughly 17,670 units had been sold, and the CPSC’s notice stated plainly that the importer “has refused to conduct a recall.”

More than 15 months passed between that warning and the actual recall announced in September 2026, during which the CPSC could only urge consumers to dispose of the units themselves — there was no refund offer, because the company hadn’t agreed to one yet. By the time the recall was finally issued, roughly 3,700 more units had been sold on top of the original count.

That’s over a year where the company knew about exploding units and chose warnings over refunds — worth remembering if you’re deciding how much patience to extend NEWDERY’s customer service line now.

How to Get Your Refund — Step by Step

1. Stop using the power bank immediately.
2. Write the word “recalled” and your last name on the power bank in permanent marker.
3. Take a clear photo showing the model number, the serial number, and what you just wrote.
4. Contact NEWDERY at 888-256-6673, email [email protected], or visit newdery.com/pages/newdery-power-bank-recalls to start your refund request.
5. Confirm you’ll dispose of the power bank according to your local hazardous waste rules — NEWDERY requires this before issuing your refund.
6. Submit your photo and confirmation, then wait for your refund to process.

How to Dispose of a Recalled Power Bank Safely

Do not throw this in the trash. Do not put it in curbside recycling. Do not drop it in a battery recycling box at a retail or home improvement store — those are for regular batteries, not recalled lithium-ion ones, which carry a higher fire risk even after they’ve stopped working normally.

Instead, take it to a municipal household hazardous waste collection center. Call ahead first and ask whether they accept recalled lithium-ion batteries or devices — not every center does. If yours doesn’t, contact your local municipality for guidance on where you can safely drop it off.

What If You Were Injured or Lost Property to a NEWDERY Power Bank?

A refund covers what you paid for the power bank. It does not cover a fire that damaged your home, a burn injury, or anything else the explosion caused. If your NEWDERY power bank caused property damage, a fire, or an injury, the refund process and any potential legal claim are two separate things — filing for one doesn’t waive your right to pursue the other.

This article did not find a class action lawsuit filed against NEWDERY or its importer as of this writing. That doesn’t mean you have no options. Other lithium-ion power bank recalls — including ones involving Anker and Casely — have led to individual lawsuits and class actions over burn injuries and property damage, so a similar path isn’t out of the question here, particularly given how long the company knew about the risk before agreeing to a recall.

Not sure what your situation is worth? A free consultation with a product liability attorney can help, especially if you experienced a fire, an injury, or documented property loss.

NEWDERY Power Bank Recall — Frequently Asked Questions

Do I need a receipt to get my refund? 

The official recall notice doesn’t list a receipt as a requirement. You’ll need a photo of the power bank showing the model number, serial number, and the word “recalled” with your last name written on it in permanent marker, plus confirmation that you’ll dispose of it properly.

What if I already threw my NEWDERY power bank away?

 Contact NEWDERY directly at 888-256-6673 or [email protected] to ask about your options — the recall notice doesn’t address this scenario, and it’s worth checking rather than assuming you’re out of luck.

Is it actually dangerous to keep using my power bank if it’s never had a problem?

 Yes. The CPSC’s hazard is about a defect in the battery itself, not about visible damage. Units can explode or ignite without warning, which is exactly what happened in the nine incidents already reported.

Can I still sue if I already got my refund?

 Getting a refund for the purchase price generally doesn’t stop you from pursuing a separate claim for injury or property damage caused before the recall — those are different kinds of losses. Confirm your specific situation with an attorney.

Why did NEWDERY refuse to recall this product back in 2025? 

The CPSC’s June 2025 warning states only that the importer refused to conduct a recall at that time — it doesn’t give a reason. What changed between then and the September 2026 recall hasn’t been publicly explained.

Is this the only NEWDERY product affected?

 This recall covers only the ZHX-PB22 power bank model. This article did not find other NEWDERY products named in this recall.

Sources Used in This Article

• U.S. Consumer Product Safety Commission — “NEWDERY Power Banks Recalled Due to Fire and Burn Hazards; Risk of Serious Injury; Sold on Amazon,” September 24, 2026: https://www.cpsc.gov/Recalls/2026/NEWDERY-Power-Banks-Recalled-Due-to-Fire-and-Burn-Hazards-Risk-of-Serious-Injury-Sold-on-Amazon
• U.S. Consumer Product Safety Commission — “CPSC Warns Consumers to Immediately Stop Using NEWDERY Power Banks Due to Fire and Burn Hazards; Risk of Serious Injury or Death; Sold Exclusively on Amazon.com,” June 5, 2025: https://www.cpsc.gov/Warnings/2025/CPSC-Warns-Consumers-to-Immediately-Stop-Using-NEWDERY-Power-Banks-Due-to-Fire-and-Burn-Hazards-Risk-of-Serious-Injury-or-Death-Sold-Exclusively-on-Amazon-com

Researched and written by Israr Ahmad, legal content researcher and founder of AllAboutLawyer.com. All facts verified against official CPSC recall and safety warning notices on September 26, 2026. Last Updated: September 26, 2026.

This article is for informational purposes only and does not constitute legal advice. Laws vary by state and individual circumstances differ. For advice about your specific situation, consult a qualified attorney.