Texas Roadhouse Steak Complaint, Kenneth Card Says He Got a Sirloin Instead of a $30 Filet Mignon Three Times

An Illinois diner named Kenneth Card, who posts on TikTok as @kennethcard3, says a Texas Roadhouse restaurant served him a cheaper sirloin steak instead of the filet mignon he ordered on three separate visits. Card says he can tell the difference because he has worked as a cook and has cut and prepared steaks himself. He posted a warning to other diners after his latest visit to the chain’s location in Forsyth, Illinois, under on-screen text reading “Texas Roadhouse, shame on you!”

Card said the meal he ordered included an eight-ounce filet mignon priced at about $30. In his video, he described the price difference as roughly “$10 versus $35,” but that was his own estimate rather than verified menu pricing. Fox News reported that the eight-ounce sirloin at the Forsyth, Illinois, location cost about $20, compared with approximately $30 for the filet mignon—a difference of about $10 before tax and tip.

Texas Roadhouse, according to Fox News, confirmed that one mix-up was corrected at the restaurant but said it could not track that the problem happened three times. Earlier coverage of the video, including BroBible and Attack of the Fanboy, reported that the company had not yet responded publicly.

As of October 26, 2026, there is no verified lawsuit, class action, settlement or customer claim form arising from Card’s complaint. This is a viral customer complaint, not a court finding that Texas Roadhouse deliberately swapped steaks or overcharged customers.

Quick Facts: Texas Roadhouse Steak Complaint

Detail	What is known
Customer	Kenneth Card (@kennethcard3 on TikTok)
Restaurant	Texas Roadhouse, Forsyth, Illinois (the company’s location page lists it under Decatur)
Allegation	He ordered filet mignon and received sirloin
Incidents alleged	Three visits, according to Card
Meal price	About $30 for the eight-ounce filet meal, per Card
Price gap	About $10 per meal (sirloin about $20, filet about 30,perFoxNews);Card’sownestimatewas”10 versus $35″
Card’s background	Says he worked as a cook and has cut steaks
Company response	Confirmed one mix-up was corrected; said it could not track three occasions (per Fox News)
Lawsuit	None verified
Class action or settlement	None announced
Customer claim form	None
Status	Viral complaint; no reported finding of wrongdoing

The company’s location page lists the restaurant at 1155 S. Route 51, Forsyth, Illinois 62535. Prices are based on reporting about Card’s visit and vary by location and over time.

What Happened to Kenneth Card at Texas Roadhouse?

Card said he had been eating at the Forsyth restaurant about once a week for roughly a year. The timeline below is based on his account as reported, and Texas Roadhouse has not confirmed every incident.

First alleged mix-up. Card said he told staff the steak on his plate was not the filet he ordered, and they replaced it with the correct cut.

Second alleged mix-up. He said he got what he believed was the wrong steak again and ate it without complaining. The restaurant therefore had no chance to inspect or correct that visit at the time, which is one reason it says it cannot verify it.

Third alleged mix-up. On his latest visit he said the steak brought to him was clearly sirloin. According to Card, the server took it back and returned to confirm it was sirloin, and he then called a manager over and explained that this had happened three times. He said the manager had no clear answer and looked at him as if he were “crazy.” He waited for the correct filet, took it to go and posted his video at home.

Card told Fox News he does not expect to return to the Forsyth location. His concern was not just that the plate looked different: he believed he was being charged for a more expensive steak and given a cheaper one.

What Did Texas Roadhouse Say?

According to Fox News, a company spokesperson said Texas Roadhouse was aware of the video and had looked into it. The spokesperson said the company could not track that the issue occurred on three occasions, but confirmed that one mix-up was corrected and that management made it right by giving Card the filet he ordered. The company added that team members double-check orders for accuracy as food leaves the kitchen, and that customers who think they received the wrong item or were charged incorrectly should tell their server while still at the restaurant.

Three points matter:

1. The company did not call Card’s account false. It confirmed one corrected mix-up.
2. It did not confirm all three incidents, so its statement does not show the problem happened only once.
3. It announced no finding that anyone intentionally substituted a cheaper cut. A wrong order can come from an ordinary kitchen or service error.

Neither side’s account, by itself, shows a company-wide practice.

Why Does Sirloin vs. Filet Mignon Matter?

Filet mignon comes from the tenderloin and is valued for tenderness, which is why it sits among the pricier items on most steakhouse menus. Sirloin comes from a different part of the animal and is generally firmer and chewier. Texas Roadhouse’s best-selling steak is a sirloin, which is a legitimate and popular cut, but it is not the product a customer pays more for when ordering a filet.

Item	Approximate price reported
Eight-ounce sirloin	About $20
Eight-ounce filet mignon	About $30
Difference	About $10 (roughly one third of the filet’s price)

That gap is meaningful to a customer who expects the pricier cut. It should not be read as a confirmed $10 loss on each of three meals: the amounts Card actually paid on each visit, and any replacements or adjustments, have not been independently documented.

Was Texas Roadhouse Deliberately Selling Sirloin as Filet?

That has not been established. The possible explanations are very different:

• An accidental order mix-up, where the wrong steak is plated and the restaurant fixes it once the customer speaks up.
• A repeated operational problem, where one location has several order errors. That may point to a need to review order verification or training, but it does not by itself show fraud.
• Intentional deception, where a restaurant knowingly passes off a cheaper cut as a more expensive one to collect a higher price. That is the more serious legal question, and nothing reported so far supports it.

A repeated complaint or a viral video is not proof of intentional wrongdoing. The reporting contains no evidence that Texas Roadhouse directed staff to substitute cuts or that it happened at other locations.

Reaction Online

Many commenters sympathized with Card, and some said they had been served the wrong cut at other restaurants. Others asked why he kept returning to the same location after the first two incidents, or why he ordered filet mignon at a steakhouse known for affordable cuts. Kitchen mistakes can happen during a busy shift, but the repeat pattern Card describes is what drew attention.

Can You Sue a Restaurant for Serving the Wrong Food?

Potentially, but the practical answer for one wrong steak is usually a replacement, refund or price adjustment, not a lawsuit. No lawsuit by Card over this incident has been verified, and the points below explain how the law generally treats a situation like this. They do not mean he has filed a claim or that any court has ruled against Texas Roadhouse.

Illinois consumer-fraud law. The Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505) prohibits unfair or deceptive acts in trade or commerce, and a person who suffers actual damage from a violation may bring a private action under section 10a. Knowingly charging for filet while supplying and representing a cheaper cut could raise questions under the Act, but a plaintiff must prove the required elements, including deception and actual harm. An honest order mix-up that is promptly corrected is a very different set of facts from a proven deliberate practice.

Contract and sales law. When you order a specific item and pay for it, the restaurant is expected to provide it. Illinois’ Uniform Commercial Code has rules on remedies for goods that do not match an agreement (810 ILCS 5/2-714), though whether they apply to a restaurant meal, which mixes food with preparation and service, depends on the circumstances.

Fraud and federal agencies. Intentional fraud requires evidence of a knowing misrepresentation, reliance and harm. The Federal Trade Commission enforces federal rules against deceptive commercial practices, but no FTC action tied to this complaint has been reported, and a single restaurant order is far more likely to be handled through the restaurant or the state.

Class actions. A class action would need far more than one viral video: documented similar incidents, receipts or order records, and a court finding that class requirements are met. For examples of consumer cases about products not matching what buyers were promised, see our coverage of the Walmart Great Value shrimp ice glaze and underweight lawsuit, the Arby’s false advertising class action over getting less meat and the Target Market Pantry coffee creamer servings class action. Those are separate matters involving different evidence and do not show wrongdoing by Texas Roadhouse.

What to Do If a Restaurant Serves the Wrong Steak

1. Speak up before you leave. Tell your server what you ordered and what arrived, and ask a manager to check the order ticket and the plate. This is also what Texas Roadhouse says it wants customers to do.
2. Ask for the right fix. Request the correct item, or a refund or price adjustment if you do not want to wait.
3. Keep records. Save your receipt, any online order confirmation and the payment record. A dated note of what you ordered, what arrived and the response is useful if it happens again, and a photo of the plate can help, though it may not prove the cut.
4. Escalate calmly. If the restaurant cannot resolve it, contact the company’s customer service with the location, date, time, item ordered and receipt details. Stick to the facts and avoid accusing anyone of fraud without evidence.
5. Consider a state complaint. The Illinois Attorney General accepts consumer fraud complaints and has informal dispute-resolution programs, but it does not represent individuals privately, and a complaint does not guarantee an investigation or compensation.
6. Weigh the cost. For a roughly $10 difference, a private lawsuit is rarely worth the effort. A lawyer can assess your options if the facts point to a broader deceptive practice.

Why This Complaint Matters

The story raises a simple consumer question: if you pay for the premium cut, you should get it. Order accuracy matters when a menu prices different cuts differently. At the same time, fair reporting separates a mistake from a scheme. The restaurant acknowledges one corrected mix-up, Card says there were three, and the company says it cannot verify all of them.

No recall, food-safety alert, regulatory action or court ruling has been reported. The most important future development would be reliable evidence on whether this was an isolated problem or a repeated one. Until then, it is a consumer complaint about an alleged wrong steak order, not a proven fraud case.

Frequently Asked Questions About the Texas Roadhouse Steak Complaint

Who is Kenneth Card?

An Illinois diner who posts on TikTok as @kennethcard3 and says he received sirloin instead of filet mignon at a Texas Roadhouse in Forsyth, Illinois.

What did Kenneth Card order?

He said he ordered a meal with an eight-ounce filet mignon costing about $30 and received what he identified as sirloin.

How many times does Card say it happened?

Three times. Texas Roadhouse confirmed one corrected mix-up but said it could not track that it happened three times.

Did Texas Roadhouse admit it served the wrong steak?

According to Fox News, the company confirmed one mix-up and said management corrected it. It did not confirm all three incidents or say any employee did it on purpose. Earlier coverage reported that the company had not yet responded.

How did Card know it was sirloin?

He says he worked as a cook for years and has cut and prepared steaks, so he can tell the cuts apart by look and texture. A viewer’s recognition does not by itself establish what happened in the kitchen.

Is Texas Roadhouse being sued over this?

No lawsuit arising from Card’s complaint was verified as of October 26, 2026.

Is there a Texas Roadhouse steak class-action settlement?

No. There is no verified settlement, claim website, payment amount or filing deadline related to this complaint.

Can you sue a restaurant for serving the wrong food?

Potentially, depending on the facts, but a wrong order usually calls for a replacement or refund first. Bigger claims need evidence of deceptive conduct and actual harm, and not every kitchen error is fraud.

What should I do if I get a cheaper steak than I ordered?

Tell your server or manager right away, ask for the correct item or an adjustment, keep your receipt, and contact customer service if it is not resolved.

Is this happening at every Texas Roadhouse?

There is no verified evidence of that. The complaint concerns one location in Forsyth, Illinois.

Will Card go back?

He told Fox News he does not expect to return to the Forsyth restaurant.

Has a court found that Texas Roadhouse overcharged customers?

No. The reporting describes Card’s allegations and the company’s response, not a court decision.

Sources and Documents

1. Fox News, October 26, 2026: Man says Texas Roadhouse served him $20 steak instead of pricier filet multiple times
2. Fox News video, October 26, 2026: Man warns diners after claiming popular restaurant chain served him cheaper steak three times
3. BroBible: Man orders $30 filet mignon at Texas Roadhouse and can’t believe what they bring him instead
4. Attack of the Fanboy: A man says Texas Roadhouse brought him sirloin instead of his $30 filet mignon for the third time
5. Texas Roadhouse official location page: Decatur/Forsyth, Illinois restaurant
6. Illinois Consumer Fraud and Deceptive Business Practices Act: 815 ILCS 505/2 and 815 ILCS 505/10a
7. Illinois Attorney General: Consumer Fraud Complaints
8. Illinois Uniform Commercial Code: 810 ILCS 5/2-714
9. Federal Trade Commission: Advertising and Marketing Basics

Research and legal-status note: This article reflects publicly reported information reviewed as of October 26, 2026. Card’s account of three incidents has not been independently established in full. Texas Roadhouse, according to Fox News, confirmed one corrected mix-up but not all three. No court finding, lawsuit, class-action settlement or customer compensation program related to this incident was verified.

Researched and written by Israr Ahmad, legal content researcher. AllAboutLawyer.com is a U.S. consumer legal information website, not a law firm. This article is for informational purposes only and does not provide legal advice.