Neutrogena Skin360 BIPA Settlement, Check If You Qualify — Melzer et al. v. Johnson & Johnson Consumer Inc., No. 3:22-CV-03149-MAS-RLS

If you scanned your face using Neutrogena’s Skin360 tool while living in Illinois, you may be owed money. Johnson & Johnson Consumer Inc., now Kenvue Brands LLC, agreed to pay $4.7 million to settle claims that it collected facial scan data without the consent Illinois law requires. You have until November 25, 2026, to file a claim.

JJCI Skin360 BIPA Settlement — Key Facts

Detail	Info
Settlement Amount	$4,700,000
Claim Deadline	November 25, 2026
Who Qualifies	Anyone who, while in Illinois, performed a Skin360® skin assessment (Neutrogena® Skin360®, NeoStrata® Skin360®, or any Skin360® collaboration) via mobile app or website between December 9, 2019 and May 5, 2023
Estimated Payout	Unknown — pro rata share of the fund, divided equally among everyone who files a valid claim
Proof Required	No — just a completed Claim Form confirming you used Skin360® in Illinois during the class period
Settlement Status	Preliminarily approved; final approval hearing pending
Court & Case Number	U.S. District Court for the District of New Jersey, Trenton Division — No. 3:22-CV-03149-MAS-RLS
Law Alleged	Illinois Biometric Information Privacy Act (BIPA), 740 ILCS 14/1 et seq.
Administrator	Eisner Advisory Group LLC
Official Claim Site	Skin360BIPASettlement.com
Last Updated	September 16, 2026

Who Is JJCI and Why Are They Being Sued Over Skin360?

Johnson & Johnson Consumer Inc. — now operating as Kenvue Brands LLC after J&J spun off its consumer health division — makes Neutrogena, and Skin360 is the brand’s face-scanning skin assessment tool built into its apps and website. Every Skin360 scan captures facial geometry, which Illinois law treats as biometric data requiring written consent before a company can collect it. Because Skin360 ran as a mass-market feature rather than a one-off service, the lawsuit alleges it pulled facial scans from a large pool of Illinois users without ever securing that consent.

What Did JJCI Do Between December 9, 2019 and May 5, 2023?

The lawsuit claims JJCI collected, stored, disclosed, and profited from people’s facial geometry through Skin360 skin assessments without first giving the written disclosures or getting the written consent that Illinois’ Biometric Information Privacy Act (BIPA) requires. BIPA also requires companies holding this kind of data to publish a data retention and destruction policy — something the complaint says JJCI never did either.

JJCI denies all of it. The company maintains it did not collect, store, disclose, or profit from anyone’s biometric information, and the settlement isn’t an admission that it broke the law. Both sides agreed to settle instead of spending years — and money — litigating the question in court.

That’s more than three years of face scans covered by one settlement — if you used Skin360 in Illinois anytime in that window, this case is about you.

Who Qualifies for the Neutrogena Skin360 BIPA Settlement?

Here’s exactly how to know if this case includes you.

• Anyone who scanned their face using Neutrogena Skin360 while physically located in Illinois between December 9, 2019 and May 5, 2023
• Users of NeoStrata Skin360 or any other Skin360 collaboration with a different brand, during the same window
• People who used Skin360 through the mobile app, not just the website version
• People who used Skin360 through the website, not just the mobile app

You don’t qualify if you used Skin360 outside Illinois, if you’re a JJCI employee or an immediate family member of the presiding judges, or if you already sent a valid exclusion request out of this settlement class.

Skin360 Users Outside Illinois — Are You Still Covered?

No. This settlement is limited to people who were physically in Illinois when they performed the scan — that’s the whole basis of the claim, since BIPA is an Illinois state law. If you used Skin360 while living in another state, this particular settlement doesn’t apply to you, even if you’re a Neutrogena customer.

Not sure if you qualify for the JJCI Skin360 settlement? A free consultation with a data privacy attorney can help you sort out the details before the November 25, 2026 deadline.

That settlement money is yours to claim. Skip the form, and it goes to the other class members and, eventually, to a court-approved charity instead.

How Much Can Skin360 Settlement Class Members Get?

There’s no fixed dollar amount — every valid claim gets an equal, pro-rata cut of the $4.7 million fund. More filers means a smaller check per person; fewer filers means a bigger one. Before any of that gets divided, the fund pays for settlement administration, plus whatever attorneys’ fees and service payments the court approves.

What Pro-Rata Means for Your Skin360 Check

Class Counsel plans to ask the court for up to one-third of the $4.7 million fund in attorneys’ fees, on top of separate reimbursement for costs and expenses. The four named plaintiffs — Helene Melzer, Christine Borovoy, Andy Sajnani, and Patricia Biewald — are each seeking a service payment of up to $5,000. Whatever’s left after all of that gets divided evenly among everyone with a valid claim.

Beyond Cash: What JJCI Has to Do

Money isn’t the only thing on the table. Within 14 days of the settlement’s effective date, JJCI has to confirm it deleted any images collected through Skin360 during the class period, and commit to keeping a written consent process and a public data retention policy going forward — the exact things BIPA required all along.

With attorneys’ fees, administration costs, and service awards all coming out first, the real payout depends entirely on how many people file. That’s worth knowing before you assume your check will match what you’ve read about other, larger BIPA settlements.

How to File Your Skin360 BIPA Settlement Claim — Step by Step

1. Go to Skin360BIPASettlement.com and click “Submit a Claim.”
2. Confirm you performed a Skin360 skin assessment while in Illinois between December 9, 2019 and May 5, 2023.
3. Enter your name and contact details as prompted by the online claim form.
4. If you’d rather file by mail, request a paper Claim Form from the settlement administrator and postmark it by the deadline.
5. Submit your form and keep any confirmation you receive.
6. Watch for updates from Eisner Advisory Group LLC, the settlement administrator, about the status of your payment.

Takes about 5 minutes online. Checks won’t go out until the court grants final approval at the December 17, 2026 hearing and the settlement becomes effective — and once issued, checks expire 90 days later with no replacement, so cash yours promptly.

Should Skin360 Class Members Opt Out or Object Before November 10, 2026?

What Opting Out of the Skin360 Settlement Actually Means

Opting out means you get no payment from this settlement, but you keep the right to file your own individual BIPA lawsuit against JJCI over the same Skin360 scans. Most people shouldn’t make that call without legal advice first — the opt-out deadline is November 10, 2026, and it has to go through the settlement administrator, not the court.

How to Object to the Skin360 Settlement

Objecting means staying in the class while telling the court, in writing, what you don’t like about the deal — including the attorneys’ fee request. Objections have to go to the Clerk of the U.S. District Court for the District of New Jersey in Trenton, with copies sent to both sides’ attorneys, all postmarked by November 10, 2026. You cannot object and opt out at the same time; doing both voids your objection.

Talk to a class action lawsuit attorney before November 10, 2026 if you’re considering either option.

Neutrogena Skin360 BIPA — Frequently Asked Questions, No. 3:22-CV-03149-MAS-RLS

Do I need a lawyer to file a Skin360 BIPA settlement claim? 

No. Filing is a free legal claim you can complete yourself at Skin360BIPASettlement.com. A data privacy attorney is only worth consulting if you’re weighing whether to opt out and pursue your own claim instead.

Is the Neutrogena Skin360 settlement legitimate?

 Yes. It resolves Case No. 3:22-CV-03149-MAS-RLS before Judge Michael A. Shipp in the U.S. District Court for the District of New Jersey, and it’s administered by Eisner Advisory Group LLC under the court’s supervision.

When will Skin360 settlement payments be sent? 

Payments go out only after the Effective Date — meaning final court approval at the December 17, 2026 hearing plus the resolution of any appeals, which the notice warns could take more than a year.

What if I missed the Skin360 claim deadline?

 Settlement Class Members who don’t submit a valid claim by November 25, 2026 won’t receive any compensation from this settlement, though doing nothing still means you’re bound by the final judgment if the settlement is approved.

How much will I get from the Skin360 settlement? 

There’s no set amount. Your payment depends on the total number of valid claims filed and how much the court approves for attorneys’ fees, costs, and service payments — the settlement notice itself says the exact figure is unknown until those numbers are finalized.

Do I qualify for the Skin360 settlement if I used the app outside Illinois?

 No. Eligibility is limited to people who were physically in Illinois when they performed the Skin360 scan, since the underlying claim is based on Illinois’ Biometric Information Privacy Act.

Is there a lawsuit against JJCI for anything besides the cash payment?

 Yes. Separate from the settlement fund, JJCI has to delete Skin360 images collected during the class period and maintain a written consent and data retention policy for the tool going forward.

Sources Used in This JJCI Skin360 Article

• Official Settlement Website — Skin360BIPASettlement.com, administered by Eisner Advisory Group LLC: https://www.skin360bipasettlement.com/
• Official FAQ Page — Full Class Notice questions and answers: https://www.skin360bipasettlement.com/faqs/

Researched and written by Israr Ahmad, legal content researcher and founder of AllAboutLawyer.com. All facts verified against the official Skin360BIPASettlement.com website and its FAQ/Class Notice page, as of September 16, 2026. Last Updated: September 16, 2026.

This article is for informational purposes only and does not constitute legal advice. Laws vary by state and individual circumstances differ. For advice about your specific situation, consult a qualified attorney.