Dupray Recalls 700,000+ Neat Steam Cleaners Due to Burn Hazard

Dupray USA has issued a major recall for approximately 651,100 Neat Steam Cleaners in the United States and an additional 96,500 in Canada. The recall follows reports that the device’s boiler can rupture during use, posing a serious risk of burns, lacerations, and impact injuries to users and bystanders.

Quick Facts Section

• Company/Brand: Dupray USA LLC
• Product Name: Dupray Neat Steam Cleaner (Portable)
• Model Number: DUP020WNA
• Batch/Date Codes: 0118-01 through 0425-05
• Reason for Recall: Boiler rupture hazard due to overfilling, corrosion, or valve failure.
• Date Announced: February 26, 2026
• Geographic Scope: United States and Canada (Nationwide)
• Recommended Action: Stop use immediately and request a free replacement safety cap.
• Official Resource: Dupray Official Recall Page | CPSC Alert

Detailed Recall Information

The recall was initiated after investigations revealed that the steam cleaner’s boiler can rupture if it is overfilled or if internal corrosion occurs simultaneously with a malfunction of the pressure release valve (the boiler cap). A rupture can cause the unit to expel boiling water or steam at high pressure, or even cause the plastic housing to fragment.

Incident Reports and Injuries:

As of the recall date, Dupray has received 15 reports of boiler ruptures. These incidents resulted in:

• Four reports of injuries, including minor burns, bruises, lacerations, and one broken wrist.
• At least seven reports of property damage.

The U.S. Consumer Product Safety Commission (CPSC) is overseeing the recall (Recall number 26-283) in coordination with Health Canada. The affected units were manufactured in China and sold between April 2018 and December 2025 for approximately $150 at major retailers, including Amazon, Walmart, Home Depot, Lowe’s, and Macy’s.

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What Consumers Should Do

If you own a Dupray Neat Steam Cleaner, follow these steps immediately:

1. Stop Use: Do not plug in or operate the steam cleaner.
2. Identify Your Unit: Flip the unit over to locate the rating label on the bottom. Check for Model DUP020WNA and batch codes between 0118-01 and 0425-05.
3. Register for Remedy: Visit dupray.com/recall to register for a free replacement safety boiler cap. You will need to provide your batch code to verify eligibility.
4. Install the Replacement: Once the new cap arrives, dispose of the original cap according to the instructions provided in the replacement kit. The new cap features an updated pressure relief design intended to prevent ruptures.
5. Contact Support: For assistance, call Dupray USA toll-free at 800-881-8482 (7 a.m. to 6 p.m. ET, Monday–Friday) or email [email protected].

FAQs

Which models are affected?

Only the Dupray Neat Steam Cleaner (Model DUP020WNA) with batch codes 0118-01 through 0425-05 is included. Units with codes 0525-XX or later are not affected.

How do I find my batch code?

The code is located on a silver or white sticker on the bottom of the white base. It follows the format MMYY-XX (e.g., 0118-01).

What if I already used the product without issue?

Even if your unit currently works, the risk of rupture increases with time and internal corrosion. You must stop using it and replace the cap to ensure future safety.

Is there a cost for the replacement cap?

No. The replacement safety cap and shipping are completely free of charge.

Who regulates this recall?

This is a joint recall monitored by the U.S. Consumer Product Safety Commission (CPSC) and Health Canada.

What are the specific risks?

The primary risks are severe steam burns and “projectile” injuries if the boiler shell or cap fails under pressure. One user reported a broken wrist due to the force of a rupture.

Last Updated: March 23, 2026. This article is for informational purposes only. Always follow official recall guidance from the company or relevant regulatory authority for additional instructions.

Would you like me to find the instructions on how to safely drain your steamer’s boiler before you flip it over to check the batch code?