LiveHealth Online Privacy Settlement, Check If You Qualify, Polk v. American Well Corp., Case No. 25CV026746

October 30, 2026. That’s the deadline to file a claim in the LiveHealth Online privacy settlement, and it’s closer than it looks. American Well Corp. (Amwell) has agreed to pay up to $2,037,751.46 to resolve claims that its LiveHealth Online booking tool shared customers’ medical information and private communications with third parties without permission. Filing takes just a few minutes.

LiveHealth Online Privacy Settlement — Key Facts

Field	Detail
Settlement Amount	Up to $2,037,751.46
Claim Deadline	October 30, 2026
Who Qualifies	Anyone in the U.S. who used the LiveHealth Online appointment booking tool — website, iOS app, or Android app — between October 2024 and August 2025
Estimated Payout	Pro rata share, estimated at $51.14 to $102.29 per Class Member
Proof Required (Yes/No)	No — just confirm you used the booking tool during the eligible window
Settlement Status	Awaiting Final Approval Hearing, January 15, 2027
Court & Case Number	Superior Court of the State of California, County of Sacramento — Case No. 25CV026746
Law Alleged	Federal Wiretap Act (18 U.S.C. § 2510, et seq.), California Invasion of Privacy Act, California Confidentiality of Medical Information Act, California Constitution, common law
Administrator	Simpluris
Official Claim Site	livehealthonlinesettlement.com/form/claim
Last Updated	September 5, 2026

Who Is Amwell, and Why Is It Being Sued Over LiveHealth Online?

American Well Corp., which does business as Amwell, runs LiveHealth Online, a telehealth platform people use to book video visits with doctors and therapists. The lawsuit claims that when people used the site’s or app’s appointment booking tool, Amwell passed their medical information and confidential communications along to third parties who had no business seeing it. For a platform built on the promise that your health conversations stay private, that’s the whole complaint in one sentence.

What Did Amwell Do Between October 2024 and August 2025?

Virginia Polk sued Amwell, alleging that between October 2024 and August 2025, anyone who used the booking tool on livehealthonline.com, the LiveHealth Online iOS app, or the LiveHealth Online Android app had their medical information and communications disclosed to third parties without consent. The complaint leans on the Federal Wiretap Act — a decades-old law written for phone taps, now being applied to online tracking — plus two California-specific laws built for exactly this kind of case: the California Invasion of Privacy Act, which requires all parties to consent before a communication is intercepted, and the California Confidentiality of Medical Information Act, which protects medical records specifically.

Amwell denies it broke any law. That’s standard here — it lets both sides skip a trial. It doesn’t mean the underlying claims were baseless.

Here’s the honest math on where the money goes. Class Counsel can ask for up to one-third of the settlement — as much as $679,250.49 — plus up to $5,000 as a service award for Virginia Polk. Whatever the Court doesn’t award to fees and costs is what’s actually left to split among everyone who files. That’s the range behind the $51 to $102 estimate: the fewer people who claim, the closer to $102 each payment gets; the more who claim, the closer to $51.

Related article: Blue Ridge Power WARN Act Settlement, Check If You Qualify, James Mathes v. Blue Ridge Power, LLC, Adversary No. 25-03828

Are You Part of the LiveHealth Online Privacy Settlement?

Here’s exactly how to know if this case includes you.

You qualify if you:

• Live in the United States
• Used the appointment booking tool on livehealthonline.com, the LiveHealth Online iOS app, or the LiveHealth Online Android app
• Did so sometime between October 2024 and August 2025

There’s no proof-of-purchase requirement here — this isn’t about money you spent, it’s about data that moved without your permission. You just need to have used the tool in that window.

LiveHealth Online Users Outside California — Are You Still Covered?

Yes. Even though this case is filed in a California state court, the Settlement Class covers the entire United States — it’s not limited to California residents.

Not sure if you used the booking tool during the eligible window? A free consultation with a data privacy attorney can help you sort it out before October 30.

How Much Can LiveHealth Online Settlement Class Members Get? Up to $102.29 Per Person

Every Class Member who files a valid claim gets an equal, pro rata share of what’s left in the Settlement Fund after fees, costs, and the service award — estimated between $51.14 and $102.29 per person. There’s no tier system here based on proof or purchase amount; everyone who qualifies and files gets the same share.

Payment goes out by check unless you choose PayPal or Venmo on the claim form. One detail worth flagging: checks expire 180 days after they’re issued, so don’t let one sit in a drawer. At these amounts, you’re well under the $600 threshold that typically triggers a 1099, but check with a tax professional if you have other settlement income this year.

How to File Your LiveHealth Online Privacy Settlement Claim — Step by Step

1. Go to livehealthonlinesettlement.com/form/claim
2. Confirm you used the LiveHealth Online booking tool — web, iOS, or Android — between October 2024 and August 2025
3. Enter your name and contact information
4. Choose your payment method: check, PayPal, or Venmo
5. Submit online — or download the paper Claim Form and mail it to LiveHealth Online Settlement, c/o Settlement Administrator, P.O. Box 25226, Santa Ana, CA 92799-9958
6. Watch for payment about 45 days after final approval and any appeals are resolved, and deposit it within 180 days

Takes just a few minutes online. ⚠️ 55 days left as of today — file at livehealthonlinesettlement.com/form/claim.

Should LiveHealth Online Class Members Opt Out or Object Before October 30?

What Opting Out of the LiveHealth Online Settlement Actually Means

Opting out means no payment from this settlement, but you keep the right to sue Amwell over these same claims on your own. Most people shouldn’t opt out without legal advice first. To opt out, mail a signed written request — with your name, address, and the case name and number — to LiveHealth Online Settlement, c/o Settlement Administrator, P.O. Box 25226, Santa Ana, CA 92799-9958, postmarked by October 30, 2026.

How to Object to the LiveHealth Online Settlement

Objecting keeps you in the class and eligible for payment while telling the court you disagree with some part of the deal. Objections must be filed with the Sacramento County Hall of Justice and mailed to both Class Counsel and Amwell’s counsel, all postmarked by October 30, 2026 — the same day as the claim and opt-out deadlines.

Talk to a data privacy attorney before October 30 if you’re weighing either option.

LiveHealth Online Privacy Settlement — Key Dates, 2026

Milestone	Date
Notification Mailing	August 31, 2026
Claim Filing Deadline	October 30, 2026
Opt-Out Deadline	October 30, 2026
Objection Deadline	October 30, 2026
Final Approval Hearing	January 15, 2027, 9:00 a.m.
Expected Payment Date	45 days after final approval and any appeals are resolved

LiveHealth Online Settlement — Frequently Asked Questions, Case No. 25CV026746

Do I need a lawyer to file a LiveHealth Online privacy settlement claim?

 No. Class Counsel — Philip L. Fraietta of Bursor & Fisher, P.A. and Scott R. Drury of Drury Legal, LLC — already represents the class for free. You can hire your own consumer rights lawyer at your own expense if you want a second opinion.

Is the LiveHealth Online settlement legitimate?

 Yes. It’s overseen by Hon. Richard K. Sueyoshi of the Superior Court of California, County of Sacramento, and the only official site is livehealthonlinesettlement.com.

When will LiveHealth Online settlement payments be sent? 

About 45 days after the January 15, 2027 Final Approval Hearing concludes, assuming the Court approves the settlement and no appeals delay it.

What if I missed the LiveHealth Online claim deadline? 

Claims submitted after October 30, 2026 generally won’t be accepted. Contact the Settlement Administrator, Simpluris, at (888) 369-3797 to ask about your specific situation.

Will my LiveHealth Online settlement payment go on a 1099? 

At an estimated $51.14 to $102.29, individual payments fall well under the $600 threshold that typically triggers a 1099. Ask a tax professional if you have other settlement income this year.

What exactly did Amwell allegedly do wrong? 

The lawsuit claims Amwell disclosed medical information and confidential communications from the LiveHealth Online booking tool to third parties without permission, violating the Federal Wiretap Act and two California privacy statutes.

Do I need to prove I used LiveHealth Online to file a claim? 

No. There’s no proof-of-use requirement described in the settlement — you confirm your eligibility on the Claim Form itself.

My settlement check expired — what do I do? 

Checks become void 180 days after they’re issued. Contact the Settlement Administrator promptly if yours lapses; the notice doesn’t guarantee a replacement, so it’s worth acting fast rather than waiting.

Sources Used in This LiveHealth Online Article

• Official Settlement FAQ — Polk v. American Well Corp., livehealthonlinesettlement.com, accessed Sept. 5, 2026: https://livehealthonlinesettlement.com/faq/
• Official Important Dates Page — livehealthonlinesettlement.com, accessed Sept. 5, 2026: https://livehealthonlinesettlement.com/dates/
• Official Claim Form (download) — cw.simpluris.com: https://cw.simpluris.com/docs/public/downloads/APC3/CLAIM_FORM
• Official Claim Portal — livehealthonlinesettlement.com/form/claim: https://livehealthonlinesettlement.com/form/claim

Researched and written by Israr Ahmad, legal content researcher and founder of AllAboutLawyer.com. All facts verified against the official settlement website’s FAQ and Important Dates pages (livehealthonlinesettlement.com), as of September 5, 2026. Last Updated: September 5, 2026.

This article is for informational purposes only and does not constitute legal advice. Laws vary by state and individual circumstances differ. For advice about your specific situation, consult a qualified attorney.