Victoria’s Secret Class Action Lawsuit, 5 Active Cases Hit Retailer—Data Breach, Receipt Violations, Tax Overcharges, and More

What You Need to Know About Victoria’s Secret Class Action Lawsuits

Victoria’s Secret faces five separate class action lawsuits as of January 2026, each targeting different alleged consumer protection violations. The cases include a May 2025 data breach affecting customer personal information, FACTA receipt violations (settlement deadline passed July 2024), Missouri sales tax overcharges (settlement approved March 2025), TCPA violations for unwanted marketing texts (filed August 2025), and ADA website accessibility claims for blind and visually impaired users.

If you shopped at Victoria’s Secret, received unwanted texts, had your data breached, or encountered website accessibility issues, you may qualify for one or more settlements.

Here’s what makes this unprecedented: Victoria’s Secret is battling multiple consumer protection fronts simultaneously—from cybersecurity failures to basic receipt compliance to accessibility violations—showing systemic issues across their operations.

1. The May 2025 Data Breach Lawsuit (Active)

On or about May 27, 2025, Victoria’s Secret suffered a data breach exposing customers’ personally identifiable information (PII).

Susan Wardle-Burke filed a nationwide class action lawsuit claiming Victoria’s Secret “failed to implement adequate and reasonable cybersecurity procedures and protocols” to protect customer data.

What Was Allegedly Exposed:

• Personal information of customers
• Data collected for treatment or employment purposes

What the Lawsuit Claims:

• Victoria’s Secret failed to encrypt sensitive data
• No regular security audits were conducted
• Inadequate employee training on data security
• Failure to comply with industry-standard cybersecurity measures

Current Status: Active litigation; no settlement announced

Who Qualifies: Anyone whose personal information was exposed in the May 2025 Victoria’s Secret data breach

Wardle-Burke argues customers must now monitor credit reports for identity theft and face increased risk of fraud due to Victoria’s Secret’s alleged negligence.

2. FACTA Receipt Violation Settlement (CLOSED—Deadline Passed)

Bath & Body Works and Victoria’s Secret violated federal law by printing too many credit card digits on customer receipts between May 10 and August 8, 2021.

What Happened: The Fair and Accurate Credit Transactions Act (FACTA) prohibits businesses from displaying more than the last five digits of a payment card number on printed receipts. Victoria’s Secret printed the first six and last four digits—violating federal law designed to prevent identity theft.

Settlement Terms:

• Up to $15 million settlement fund
• Each eligible customer received one $15 voucher per qualifying store
• Separate vouchers for Victoria’s Secret/PINK and Bath & Body Works purchases

IMPORTANT: The claim deadline was July 16, 2024. The final approval hearing occurred October 24, 2024. This settlement is now CLOSED—you cannot file claims.

Vouchers were valid for six months from distribution date.

3. Missouri Sales Tax Overcharge Settlement (Approved 2025)

Victoria’s Secret charged Missouri customers higher sales tax rates than legally required for out-of-state purchases made between May 18, 2016, and May 18, 2023.

What the Lawsuit Claimed: A Missouri consumer was charged 8.74% sales tax on items shipped from out-of-state facilities when the applicable vendor’s use tax rate was only 4.225%. This violated Missouri law and cost customers money.

Settlement Terms:

• Undisclosed settlement amount (approximately $3.14 million)
• Automatic payments to eligible class members
• Payment amounts vary based on original overcharge and number of claimants
• Remaining funds donated to Crime Victim Center of St. Louis

Current Status:

• Preliminary approval: February 3, 2025
• Final approval hearing: June 2, 2025
• Settlement approved; payments processing

Who Qualifies: Missouri residents who purchased physical products from VictoriasSecret.com between May 18, 2016 and May 18, 2023, where the product shipped from outside Missouri and a higher tax rate was applied

Expected Payment: Class members estimate $2-$4 per person based on approximately 900,000 eligible Missourians splitting the settlement fund after attorney fees.

4. TCPA Text Message Lawsuit (Active—Filed August 2025)

Victoria’s Secret is accused of sending unwanted marketing text messages to numbers on the National Do Not Call Registry, including “wrong number” recipients who never provided their phone numbers.

Case Details:

• Case Name: Chautin v. Victoria Secret Stores, LLC
• Case Number: 6:25-cv-01269
• Court: U.S. District Court for the Western District of Louisiana
• Filed: August 2025

What Happened: The plaintiff received at least twelve marketing text messages from Victoria’s Secret throughout July and August 2025—well after the 31-day grace period for DNC compliance. She never provided her phone number to Victoria’s Secret or gave consent to be contacted. The messages were allegedly intended for another consumer (a “wrong number” scenario).

Legal Basis: The lawsuit claims violations of the Telephone Consumer Protection Act (TCPA), specifically 47 U.S.C. §227(c)(5), which creates a private right of action for receiving more than one marketing “telephone call” within 12 months that violates DNC regulations.

The Legal Battle: Victoria’s Secret will likely argue that the TCPA’s DNC provisions don’t apply to text messages—only voice calls. This follows the Supreme Court’s June 2025 McLaughlin decision, which eliminated the FCC’s interpretation that “calls” includes texts. Federal courts are now split on whether TCPA DNC rules apply to SMS messages.

Who Could Join: A nationwide class of all persons who (1) did not provide their phone number to Victoria’s Secret, (2) received more than one text or voice message promoting Victoria’s Secret products within 12 months, and (3) had their number on the residential or business DNC registry.

5. ADA Website Accessibility Lawsuit (Active)

Vivian Salazar, who is legally blind, filed a class action claiming Victoria’s Secret’s website violates the Americans with Disabilities Act (ADA) by failing to be fully accessible to blind and visually impaired users.

Case Details:

• Case Name: Salazar v. Victoria’s Secret & Co.
• Case Number: 4:21-cv-06770
• Court: U.S. District Court for the Northern District of California
• Filed: 2021
• Attorney: Thiago M. Coelho of Wilshire Law Firm

What the Lawsuit Claims: Victoria’s Secret’s website contains “access barriers” to screen-reading software used by individuals who are blind or visually impaired. This denies them full and equal access to the website and its products and services, violating the ADA.

Current Status: A separate COVID-19-related employment lawsuit caused the judge to stay proceedings in March while similar complaints are resolved. The case remains active.

Who Could Join: Individuals who are blind or visually impaired who have been denied equal access to goods and services on Victoria’s Secret’s website.

How to Determine If You Qualify

Data Breach (May 2025):

• Did you shop at Victoria’s Secret and provide personal information?
• Have you noticed suspicious activity on your accounts since May 2025?
• Watch for official notice from the settlement administrator

FACTA Receipt Case:

• CLOSED—Deadline passed July 16, 2024

Missouri Sales Tax:

• Are you a Missouri resident?
• Did you purchase from VictoriasSecret.com between May 2016-May 2023?
• Were items shipped from outside Missouri?
• Settlement approved; automatic payments issued

TCPA Text Messages:

• Did you receive unwanted Victoria’s Secret marketing texts in 2025?
• Was your number on the DNC registry?
• Did you never provide your number to Victoria’s Secret?
• Contact the plaintiff’s attorney if interested in joining

Website Accessibility:

• Are you blind or visually impaired?
• Did you encounter barriers using VictoriasSecret.com?
• Case still active; watch for developments

What These Lawsuits Mean for Consumers

Victoria’s Secret’s five concurrent class actions reveal systemic consumer protection failures across multiple operational areas:

Cybersecurity: The May 2025 data breach suggests inadequate security measures protecting customer information

Compliance: The FACTA receipt violations show failure to follow basic federal transaction requirements

Tax Accuracy: The Missouri case reveals seven years of systematic sales tax overcharges

Privacy: The TCPA lawsuit shows marketing practices that allegedly ignore consumer consent and DNC protections

Accessibility: The ADA case highlights failure to make digital services accessible to disabled customers

For consumers, these cases demonstrate the importance of monitoring credit reports, reviewing receipts for compliance, checking tax charges on online purchases, and reporting unwanted marketing contacts.

Related Consumer Protection Cases

Retail class actions: Best Buy Fake Discount Lawsuit

Data breach litigation: TransUnion Data Breach Settlement

Active settlements: 10 Class Action Settlements You Can Claim

Frequently Asked Questions

Which Victoria’s Secret lawsuit can I still join?

The data breach lawsuit (May 2025), TCPA text message case (August 2025), and ADA website accessibility case are all active. The FACTA receipt settlement closed in July 2024. The Missouri sales tax case is paying out automatically.

How much money will I get?

It varies by case. Missouri sales tax payments are estimated at $2-$4 per person. Data breach and TCPA cases have no settlement amounts yet. The FACTA case offered $15 vouchers but is now closed.

Do I need proof of purchase?

For Missouri sales tax, no—payments are automatic. For TCPA, you’d need evidence of unwanted texts. For the data breach, watch for official notice.

Can I join multiple lawsuits?

Yes, if you qualify for each one separately. Each addresses different alleged violations.

What if I missed the FACTA receipt deadline?

Unfortunately, the July 16, 2024 deadline cannot be extended. That settlement is closed.

How long will active cases take?

The data breach and TCPA lawsuits were filed in 2025. Class actions typically take 2-5 years from filing to settlement.

This article provides general information about Victoria’s Secret class action lawsuits and should not be considered legal advice. Settlement terms and eligibility requirements vary by case.

About the Author

Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
Her writing blends real legal insight with plain-English explanations, helping readers stay informed and legally aware.
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