T-Mobile Class Action, Company Allegedly Failed to Honor $200 Gift Card Promotion

A proposed class action lawsuit alleges that T-Mobile has failed to honor its promises to issue $200 gift cards to consumers who purchased new phone lines or devices as part of a promotional offer. The case was filed November 12, 2025 in California. No settlement has been reached. California residents who were promised a $200 gift card and never received it may qualify to join the class.

Quick Facts

What the Lawsuit Alleges

The Core Claim

The plaintiff, a California resident, purchased multiple new phone lines based on a T-Mobile promotion that offered a $200 gift card for each line of service opened. The suit claims that even though the consumer met the offer’s requirements, the company did not provide him with the promised gift cards and denied the existence of the promotion.

What Happened at the Store

Ghrabeti claims he was induced to purchase additional phone lines based on T-Mobile’s promise of $200 gift cards per line. T-Mobile’s promotional offer was confirmed by a store representative at the time of purchase. When he purchased two new phone lines at a T-Mobile store in June 2024, a representative confirmed that he would receive a total of $400 in gift cards in approximately 10 weeks. The gift cards never arrived.

The Broader Pattern Alleged

The plaintiff states that through his own online research, he discovered similar consumer complaints describing T-Mobile’s alleged failure to honor promotional offers. The plaintiff claims that the company’s misrepresentations are part of a “broader, uniform policy” of advertising gift card promotions to increase sales while “systematically” failing to deliver on these promises.

The class action lawsuit alleges T-Mobile’s conduct constitutes false advertising under California law, and that the company’s actions were part of a broader scheme to induce customers to make purchases based on non-existent promotions.

In the plaintiff’s own words from the complaint: T-Mobile “created the false impression — through its employees and marketing practices — that such promotions were active, valid, and would be honored upon purchase, despite having no intention or ability to fulfill them.”

Who Is in the Proposed Class?

The T-Mobile class action lawsuit looks to cover all California residents who purchased one or more new phone lines or devices from the company during the applicable statute of limitations period based on a promotional offer promising a gift card or other financial incentive that they did not receive.

If you live in California, bought a new T-Mobile line or device based on a gift card promotion, and never received the promised gift card, you are likely within the proposed class definition.

Current Status & What Happens Next

The case is at the very start of the litigation process. T-Mobile has not yet formally responded to the complaint. No class has been certified by the court, and no settlement discussions have been publicly reported.

Here is what typically follows:

• T-Mobile files an answer or motion to dismiss
• Parties enter the discovery phase — exchanging internal documents and records about how promotions were advertised and processed
• Plaintiff attorneys file for class certification
• If certified, the class expands to all qualifying California consumers
• Parties may negotiate a settlement at any stage

There is no claim form and no payment fund. Any website claiming otherwise is inaccurate.

What Should You Do Right Now?

1. Keep all documentation. Save any text messages, emails, or screenshots confirming the gift card promotion from a T-Mobile representative or store visit.

2. Check your records. Look for receipts, order confirmations, or any written reference to the $200 gift card offer from the time you purchased your line.

3. Do not contact T-Mobile for a refund based on this lawsuit. The lawsuit is in early litigation. A legal outcome has not been reached and no formal claim process exists.

4. Contact the plaintiff’s law firm if you believe you qualify and want to be involved. The Law Offices of Todd M. Friedman P.C. can be reached at toddflaw.com.

5. Monitor this page. If the case settles or a class is certified, a court-authorized claim process will be announced. We will update this article immediately.

T-Mobile’s Pattern of Promotion-Related Lawsuits

This is not the first time T-Mobile has faced legal action over alleged failure to honor advertised promises. T-Mobile faces multiple active class action lawsuits, including ongoing litigation over broken price lock guarantees and new allegations of deceptive hidden fees.

A class action lawsuit filed in July 2024 alleges T-Mobile eliminated legacy fixed-price phone plans and switched consumers to more expensive plans without consent, despite lifetime price guarantees covering plans including T-Mobile ONE, Simple-Choice, Magenta, Magenta Max, Magenta 55+, Magenta Amplified, and Magenta Military plans.

A separate case filed October 2024 alleges T-Mobile charged a hidden “Regulatory Programs and Telco Recovery” fee disguised as a government-mandated charge when it is actually discretionary — currently $3.49 per line per month. None of these cases have settled.

Frequently Asked Questions

Q: Has T-Mobile settled this gift card lawsuit? 

No. The case was filed November 12, 2025. No settlement has been announced and no claim form exists.

Q: Do I need to live in California to qualify? 

The proposed class currently covers California residents. If you live outside California and had the same experience, consult a consumer protection attorney in your state about potential individual or multi-state options.

Q: What if I only purchased one line and was promised $200? 

You may still qualify. The proposed class covers consumers who purchased one or more new phone lines or devices based on a promotional offer promising a gift card or other financial incentive that they did not receive.

Q: T-Mobile told me the promotion never existed. Is that part of the lawsuit?

 Yes. The lawsuit specifically claims T-Mobile denied the existence of the promotion after customers had already made qualifying purchases.

Q: What could I receive if the case settles? 

No settlement terms exist yet. If the case resolves in the class’s favor, compensation could include the value of the unpaid gift card, additional statutory damages under California consumer protection law, and potentially restitution. No specific amounts can be predicted at this stage.

Q: Is this related to the T-Mobile data breach settlement?

No. The $350 million T-Mobile data breach settlement was a separate case related to a 2021 cyberattack. All payments from that settlement were issued as of May 30, 2025. If you filed a claim and did not receive a payment from that case, contact the data breach Settlement Administrator by March 31, 2026 at 1-833-512-2314.

Q: Where can I track the case officially?

 The docket for Ghrabeti v. T-Mobile USA Inc., Case No. 5:25-cv-03031, is accessible at the California Superior Court online portal for Riverside County.

This article is for informational purposes only and does not constitute legal advice. Legal claims and outcomes depend on specific facts and applicable law. For advice regarding a particular situation, consult a qualified attorney.

Last Updated: March 4, 2026 | AllAboutLawyer.com

About the Author

Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
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