Pretty Litter Lawsuit, What You’re Really Finding Online
Here’s the truth upfront: There is no Pretty Litter class action lawsuit. No court case. No settlement to claim. If you’re searching for “Pretty Litter lawsuit” because you saw something on TikTok or Reddit, you’re finding speculation—not legal reality.
What does exist? Consumer complaints about billing problems, subscription cancellations that don’t go through, and frustrated customers dealing with customer service issues. But these complaints haven’t turned into a lawsuit.
What Actually Happened: The 2023 Advertising Dispute
In December 2023, Clorox challenged Pretty Litter’s advertising claims through the National Advertising Division (NAD), a self-regulatory body, not a court. Pretty Litter had claimed that competitor Fresh Step litter “doesn’t absorb odor, making your home stink.” Pretty Litter voluntarily discontinued these claims.
This wasn’t a lawsuit. It was an advertising dispute handled through industry self-regulation. No judge. No courtroom. No settlement checks for consumers.
The Real Consumer Issues People Are Facing
While there’s no lawsuit, plenty of Pretty Litter customers have filed complaints with the Better Business Bureau. Here’s what they’re reporting:
Billing Problems: Customers report getting double charged, with some saying they somehow started two subscriptions. Others say they canceled their subscription but still got charged months later, with the company claiming they only paused—not canceled—their account.
Cancellation Nightmares: Multiple consumers say canceling their Pretty Litter subscription is harder than it should be. Some report being charged after explicitly asking in writing to cancel. One customer said they couldn’t log into their account to cancel and could only access it after making another purchase.
Health Concerns: Some customers have reported allergic reactions in both their cats and themselves, including breathing problems, coughing, and skin rashes. One customer claimed their cat was rushed to the hospital with a severe allergic reaction.
Delivery Issues: Customers frequently mention FedEx delivering packages to wrong addresses, with Pretty Litter’s customer service being slow to resolve these problems.
Why People Think There’s a Lawsuit
Social media and consumer complaint sites are filled with frustrated customers saying they’re “considering a lawsuit” or asking if anyone else wants to join a class action. But wanting to sue and actually filing a lawsuit are two different things.
No attorney has filed a class action against Pretty Litter. No court is hearing a case. The speculation online reflects customer frustration—not legal reality.
Related article: Facebook AARP Class Action Lawsuit Settlement, $12.5 Million Is Being Distributed—Did You Miss Your Share?
What You Can Actually Do If You Have Issues
If you’re having problems with Pretty Litter, here’s what actually works:
For Billing Disputes:
- Contact your credit card company and dispute the charge directly
- File a complaint with the Better Business Bureau
- Document every communication with Pretty Litter in writing
For Cancellation Problems:
- Email [email protected] with your cancellation request
- Call their customer service at (800) 838-3381
- If they don’t respond, dispute charges with your bank and consider freezing your card
For Refunds: Pretty Litter advertises a 30-day risk-free guarantee. If you’re within that window and having trouble getting your refund, escalate through your credit card company.
The Bottom Line
There is no Pretty Litter lawsuit. There’s no settlement. There’s no claim form to fill out.
What exists is a company with customer service problems that has frustrated a lot of people. Some customers love the product. Others hate it. Many report billing issues that shouldn’t happen.
But frustration hasn’t translated into legal action—at least not yet. If you’re searching for a lawsuit because you want justice for a bad experience, your best bet is disputing charges with your bank, filing BBB complaints, and leaving honest reviews to warn other potential customers.
The legal system moves slowly. Consumer complaints move fast. Right now, Pretty Litter’s problem is reputation—not litigation.
About the Author
Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
Her writing blends real legal insight with plain-English explanations, helping readers stay informed and legally aware.
Read more about Sarah