NGL Pro $4.5M Unauthorized Charges FTC Settlement: Teens And Parents Can Claim Refunds For Deceptive Billing—File By April 6, 2026
The Federal Trade Commission announced refunds for NGL Pro users who were charged unauthorized recurring fees up to $9.99 weekly between January 2022 and July 2024. NGL Labs agreed to pay $4.5 million after the FTC alleged the anonymous messaging app used fake messages and deceptive billing to trick users into paid subscriptions—claim your refund by April 6, 2026.
What The NGL Pro FTC Settlement Offers Defrauded Consumers
FTC Allegations: Fake Messages, Hidden Charges, And Targeting Teens
The FTC and Los Angeles District Attorney’s Office filed a federal complaint in July 2024 alleging NGL Labs and its co-founders Raj Vir and Joao Figueiredo violated the FTC Act, Children’s Online Privacy Protection Act (COPPA), and Restore Online Shoppers’ Confidence Act (ROSCA). The agencies charged that NGL’s “ask me anything” app deceived users through multiple illegal practices.
NGL automatically sent fake computer-generated messages that appeared to come from real friends—messages like “are you straight?” or “I know what you did”—to trick users into believing their contacts were engaging with them. When users received these messages, NGL displayed advertising encouraging them to purchase NGL Pro to reveal the sender’s identity, which cost up to $9.99 per week.
The complaint alleged users who paid for NGL Pro never received sender identities as promised. Worse, many believed they were paying a one-time charge, but NGL charged recurring weekly fees without clear disclosure or proper consent. When users requested refunds, NGL routinely ignored them.
Settlement Terms: $4.5M Consumer Refund Fund And Permanent Ban On Marketing To Minors
NGL Labs and its co-founders agreed to pay $5 million total: $4.5 million for consumer refunds and $500,000 in civil penalties to the Los Angeles District Attorney’s Office. The settlement permanently bans NGL from offering anonymous messaging services to anyone under 18—a first-of-its-kind FTC ban protecting minors from harmful apps.
Your refund amount depends on the unauthorized charges you paid and the total number of valid claims filed. The FTC will calculate payments after reviewing all claims submitted by April 6, 2026. Refunds will be distributed pro rata if total claims exceed the settlement fund.
Similar to the Instacart $60M FTC settlement for unauthorized subscription charges, the NGL refund program compensates consumers for deceptive billing practices that violated federal consumer protection laws.
Who Qualifies: NGL Pro Subscribers Charged Between January 2022 And July 2024
You qualify for a refund if you paid for NGL Pro between January 2022 and July 2024, experienced unauthorized charges (such as recurring weekly fees the company didn’t clearly disclose or that you didn’t consent to), and haven’t received a refund from NGL.
Unauthorized charges include recurring weekly fees up to $9.99 that NGL charged without proper disclosure, fees charged after you believed you paid a one-time amount, and charges for subscriptions you didn’t knowingly authorize through express informed consent.
You must be at least 18 years old to complete a claim form. If you’re under 18, a parent or guardian must submit the claim on your behalf. This protects minors who were NGL’s primary targets.
How To File Your NGL Pro Refund Claim Before The Deadline
Step-By-Step Filing Process: Online Submission At NGLRefund.com
Visit https://nglrefund.com/submitclaim/PageControl/InformationPage or www.ftc.gov/NGL to file your claim online by April 6, 2026. The electronic claim form requires you to provide contact information, details about your NGL Pro subscription, and the total amount you paid that NGL didn’t refund.
You’ll need to provide your name, email address, mailing address, and phone number. Document the total unauthorized charges you paid for NGL Pro, including dates and amounts if available. Provide payment method details (credit card, app store account) used for NGL Pro charges.
The FTC expects to mail refund payments in 2026 after completing claim processing and validation. Payment amounts depend on several factors including total unauthorized charges you paid and how many people file claims.
Required Documentation: Bank Statements And Payment Records
Gather documentation proving you paid for NGL Pro during the January 2022 to July 2024 period. Acceptable proof includes credit card or bank statements showing NGL Pro charges, app store purchase receipts (Apple App Store or Google Play Store), and payment confirmation emails from NGL or app stores.
Calculate the total amount you paid for NGL Pro that wasn’t refunded. Include all recurring weekly charges, one-time payments, and any fees charged without your authorization. The claim form asks for this total, which determines your potential refund.
If you don’t have exact records, estimate based on your memory of subscription duration and weekly charge amounts. The FTC will review claims for reasonableness, but documentation strengthens your claim.
Avoiding NGL Refund Scams: Only Use Official FTC Websites
Scammers exploit FTC settlements by creating fake refund websites and sending phishing emails. The only official claim website is nglrefund.com/submitclaim (operated by the FTC-approved claims administrator) or www.ftc.gov/NGL.
The FTC never asks you to pay fees to file claims or receive refunds. Don’t pay anyone who promises you an FTC refund in exchange for upfront payment. Legitimate refund programs are always free.
Contact the official claims administrator at 800-351-7161 or [email protected] for questions. The FTC consumer helpline can verify information but never handles individual claims or requests payment.
Like the $245M Fortnite FTC settlement for unauthorized charges, scammers impersonate official administrators to steal personal information—always verify you’re on the official website before entering data.
Frequently Asked Questions About NGL Pro Refunds
What Is The NGL Pro $4.5M FTC Settlement?
NGL Labs agreed to pay $4.5 million to refund consumers after the FTC alleged the anonymous messaging app sent fake messages to trick users into paid subscriptions, charged recurring weekly fees without proper disclosure or consent, and violated children’s privacy laws. The settlement also permanently bans NGL from marketing to anyone under 18.
Who Qualifies For NGL Pro Refunds?
Consumers who paid for NGL Pro between January 2022 and July 2024, experienced unauthorized charges such as recurring fees they didn’t consent to, and haven’t received refunds from NGL qualify. You must be 18 or older to file, or have a parent/guardian submit on your behalf if you’re under 18.
What Is The NGL Refund Claim Deadline?
The claim deadline is April 6, 2026. All claims must be submitted online at nglrefund.com/submitclaim or www.ftc.gov/NGL by this date. Missing the deadline means you forfeit your right to receive a refund from the settlement fund.
How Much Can NGL Pro Users Receive In Refunds?
Refund amounts depend on the unauthorized charges you paid and the total number of valid claims filed. The FTC will distribute the $4.5 million settlement fund pro rata among eligible claimants. Your payment will be determined after all claims are processed and validated.
How Do I File A Claim For The NGL Pro Settlement?
Submit your claim online at nglrefund.com/submitclaim by April 6, 2026. Provide your contact information, details about your NGL Pro subscription, and the total amount you paid that NGL didn’t refund. Include documentation such as bank statements or app store receipts showing NGL Pro charges.
When Will NGL Refund Payments Be Sent?
The FTC expects to mail refund payments in 2026 after completing claim review and validation. The settlement administrator will contact approved claimants with payment information once the FTC determines final refund amounts based on total valid claims filed.
What Happens If I Miss The April 6, 2026 Deadline?
If you miss the deadline, you forfeit your right to receive any refund from the $4.5 million settlement fund. There are no extensions or late claim allowances. File your claim as soon as possible to ensure you don’t miss this opportunity for compensation.
Last Updated: January 25, 2026
Disclaimer: This article provides legal information only and does not constitute legal advice. Individuals should consult qualified attorneys specializing in consumer protection, FTC matters, or consumer rights for case-specific guidance.
Protect Your Rights: Don’t miss the April 6, 2026 deadline to file your NGL Pro refund claim. Visit nglrefund.com/submitclaim or call 800-351-7161 to claim your refund from the FTC settlement today.
Stay informed, stay protected. — AllAboutLawyer.com
Meta Description: NGL Pro’s $4.5M FTC settlement refunds users for unauthorized recurring charges. File by April 6, 2026 at nglrefund.com to claim your refund.
Sources:
- Federal Trade Commission, “FTC Announces Refund Claims Process for NGL Users” (January 2026)
- FTC Press Release, “FTC Order Will Ban NGL Labs from Offering Anonymous Messaging Apps to Kids Under 18” (July 2024)
- FTC Consumer Alert, “Anonymous messaging app NGL barred from marketing to kids, must refund unauthorized charges” (July 2024)
- FTC NGL Settlement page: www.ftc.gov/enforcement/refunds/ngl-settlement
- Official claims website: nglrefund.com/submitclaim
- Federal Trade Commission v. NGL Labs LLC, et al., Case details (July 2024)
- Claims Administrator contact: 800-351-7161, [email protected]
About the Author
Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
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