LifeLock & Norton TCPA $9.95M Settlement, How to Claim Up to $625 for Unwanted Robocalls

Gen Digital Inc. — the parent company of LifeLock and Norton — has agreed to pay $9.95 million to resolve a class action lawsuit alleging the company violated the Telephone Consumer Protection Act (TCPA) by placing prerecorded voice calls to people who never had a LifeLock or Norton account. The case is Michelle Jackson v. Gen Digital Inc., filed in the U.S. District Court for the District of Arizona. If you received an automated call from LifeLock or Norton about an account between February 19, 2021, and October 30, 2025, and you did not have an account, you must submit a claim form by April 13, 2026 to receive your share — estimated between $200 and $625.

Quick Facts

Current Status and What Happens Next

The settlement has received preliminary approval from the Court. The Final Approval Hearing is scheduled for July 14, 2026, at 10:00 a.m. before U.S. District Judge Michael T. Liburdi in the District of Arizona.

Critical warning — “do nothing” costs you twice. Unlike some settlements where doing nothing has no downside, this one does. If you are a class member and you do nothing, you will NOT receive any payment from the $9.95 million fund — and you WILL automatically release your legal claims against Gen Digital. This means you lose the ability to sue separately AND receive nothing. You must actively submit a claim form to be paid.

Your four options and what each means:

• Submit a claim form by April 13, 2026 → Receive your share of the settlement fund (estimated $200–$625) and release your claims against Gen Digital
• Exclude yourself by April 13, 2026 → Receive nothing from this settlement but keep your right to sue Gen Digital separately
• Object by April 13, 2026 → Remain in the class, tell the Court what you disagree with, and attend the July 14, 2026 hearing if you choose
• Do nothing → Receive no payment and lose your right to sue — the worst outcome for most people

If the Court grants final approval on July 14, 2026, payments are expected to be mailed within approximately 60 days, placing the likely payment window around September–October 2026.

What the Lawsuit Alleges

The calls were not marketing — they were identity alerts sent to the wrong people. This is what makes this case unusual. The calls at issue were not promotional messages trying to sell LifeLock or Norton subscriptions. They were automated account notification calls — the kind a company might send to warn a customer that suspicious activity had been detected on their identity protection account.

The problem, according to the lawsuit, is that Gen Digital placed these calls to approximately 300,000 cell phone numbers that had been disconnected from LifeLock and Norton customers and then reassigned to new subscribers. Phone numbers are routinely recycled by carriers when people cancel service. When a number is reassigned, the new owner of that number has no connection to the old account — but Gen Digital’s calling system had no way of knowing that, and the calls kept going.

Under the TCPA, using an artificial or prerecorded voice to call a cell phone without the recipient’s prior express consent is illegal regardless of the content of the call. Because the new owners of these reassigned numbers never consented to receive any calls from Gen Digital — and never had a LifeLock or Norton account — each call potentially constituted a separate TCPA violation. Statutory damages under the TCPA are $500 per violation, or up to $1,500 for willful violations.

Gen Digital denies any wrongdoing and agreed to settle to avoid the cost and uncertainty of continued litigation.

Who Could Be Included, Class Definition

You are a class member — and eligible to file a claim — if all three of the following apply:

1. You received an artificial or prerecorded voice call on your cell phone
2. The call was from Gen Digital and related to a LifeLock or Norton account
3. The call occurred between February 19, 2021, and October 30, 2025
4. You did not have a LifeLock or Norton account at the time of the call

If you received a similar call but you did have a LifeLock or Norton account, you are not a class member — the class specifically covers non-customers who were contacted in error due to the reassigned number problem.

What if you received a notice in the mail? 

Gen Digital identified approximately 300,000 potentially affected numbers and mailed notices to those individuals. If you received a postcard or email notice, that is confirmation that your number was identified in Gen Digital’s calling records as a potentially reassigned number.

What if you didn’t receive a notice but believe you qualify? 

You can still file a claim. However, if you did not receive a pre-settlement notice, you will need to provide supporting documentation proving you received a qualifying call — such as call records, voicemails, or other evidence that shows a prerecorded call from a LifeLock or Norton number arrived on your cell phone during the class period.

This is a nationwide class — there are no state-specific restrictions.

Settlement Details

Total settlement fund: $9,950,000

Net fund — what actually gets distributed to claimants. Before payments go to class members, the following court-approved deductions apply:

• Attorneys’ fees: up to $3,316,667 (one-third of the gross fund)
• Administration costs: approximately $315,400 (Kroll Settlement Administration)
• Service award to class representative Michelle Jackson: $15,000
• Plaintiff attorney expense reimbursement: up to $20,000

Estimated net fund available for claimants: approximately $6,282,933

How your payment is calculated. The net fund is divided equally among all valid claims submitted. Your per-claimant payment depends entirely on how many people file valid claims:

The settlement estimates a range of $200–$625 based on expected participation rates. Filing sooner does not give you a larger share — the pool is divided after the deadline passes.

How to file your claim:

1. Go to JacksonIVRSettlement.com
2. Click “Submit Claim” and complete the online form, OR
3. Download the PDF claim form from the same page and mail it to: Jackson v. Gen Digital Inc. c/o Kroll Settlement Administration, P.O. Box 225391, New York, NY 10150-5391

Deadline: April 13, 2026 — online submissions must be completed, and mailed forms must be postmarked, by this date.

How to object or exclude yourself: Written requests for exclusion or objections must also be postmarked by April 13, 2026. Instructions for both are included in the full settlement notice available at JacksonIVRSettlement.com/documents.

Prior Related Cases and Context

LifeLock’s long regulatory history. This TCPA settlement is the latest in a series of legal actions involving LifeLock and its parent company. In 2015, LifeLock paid $100 million to settle FTC charges that it violated a 2010 federal court order requiring it to protect consumers’ data and prohibiting deceptive advertising — at the time, the largest enforcement action of its kind. Before that, in 2010, LifeLock paid $12 million to settle FTC charges that its identity theft protection advertising was misleading. This new TCPA settlement involves a completely different type of violation — telecommunications law rather than data security — but it reflects ongoing regulatory attention on Gen Digital’s business practices.

The reassigned number problem in TCPA law. The issue of calling recycled phone numbers is one of the most active areas of TCPA litigation. Courts have repeatedly held that when a company calls a number that now belongs to a new subscriber, the prior consent of the old account holder does not transfer to the new subscriber. The FCC maintains a Reassigned Numbers Database (RND) that companies can use to check whether a number has been reassigned before calling it. The use — or non-use — of this database has become a central issue in TCPA class actions across the telemarketing and account notification industries.

Similar TCPA settlements. Ring Central settled a TCPA case for $20 million in 2023 over automated calls to non-consenting recipients. DirecTV settled for $12.5 million in 2022 over similar claims. The LifeLock/Gen Digital settlement falls within the typical range for mid-sized TCPA class actions involving hundreds of thousands of affected phone numbers.

Frequently Asked Questions

What is the LifeLock & Norton TCPA settlement about? 

Gen Digital Inc. — the parent company of LifeLock and Norton — agreed to pay $9.95 million after a lawsuit alleged it placed prerecorded voice calls to cell phones belonging to people who never had a LifeLock or Norton account. The calls were account alert calls meant for existing customers but reached the wrong people because their phone numbers had been reassigned.

Who is Gen Digital, and why is the settlement listed under LifeLock and Norton? 

Gen Digital Inc. is the publicly traded parent company that owns both the LifeLock identity theft protection service and the Norton cybersecurity brand. The calls at issue were placed by Gen Digital’s systems on behalf of its LifeLock and Norton products. The settlement is filed under Gen Digital’s name but marketed under the LifeLock/Norton names because that is how most affected consumers knew the calls.

I never had a LifeLock or Norton account — does that mean I qualify? 

Yes, exactly. The class only includes people who did NOT have a LifeLock or Norton account. If you received a call about a LifeLock or Norton account between Feb. 19, 2021 and Oct. 30, 2025, and you were not their customer, that is the qualifying situation. You received the call because your cell number was previously used by someone who did have an account.

Do I need to file a claim form to get paid? 

Yes — unlike some settlements where payments are automatic, this one requires you to actively submit a claim form. You must file by April 13, 2026 at JacksonIVRSettlement.com. If you do nothing, you will receive no payment and you will automatically release your legal claims.

How much will I receive? 

Estimated between $200 and $625 per claimant. The final amount depends on how many valid claims are submitted. The net fund available is approximately $6.28 million after attorneys’ fees and administration costs. That amount is divided equally among all valid claimants.

What is the deadline to file a claim? 

The deadline is April 13, 2026. Online submissions must be completed and mailed claim forms must be postmarked by that date. The same April 13 deadline applies for exclusion requests and objections.

What if I didn’t get a notice in the mail but think I qualify? 

You can still file a claim at JacksonIVRSettlement.com. However, you will need to provide documentation proving you received a qualifying call — such as call logs, voicemails, or records showing a prerecorded call from a LifeLock or Norton number arrived on your cell phone during the class period.

Where can I find official information? 

The only court-authorized settlement website is JacksonIVRSettlement.com. You can also call Kroll Settlement Administration at (833) 319-6685 or write to: Jackson v. Gen Digital Inc. c/o Kroll Settlement Administration, P.O. Box 225391, New York, NY 10150-5391.

Last Updated: March 1, 2026

This article is for informational purposes only and does not constitute legal advice. Legal claims and outcomes depend on specific facts and applicable law. For advice regarding a particular situation, consult a qualified attorney.

About the Author

Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
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