Keurig Class Action Lawsuit, Did Your Keurig Died During Descaling? Here's How To Claim Up To $250

BREAKING: If your Keurig K-Supreme coffee maker permanently stopped working during descaling, you could be entitled to cash compensation. Keurig has agreed to a $950,000 settlement to resolve a class action lawsuit claiming certain K-Supreme coffee makers have a defect that causes them to lose power during the descaling process. The deadline to file is November 14, 2025 — here’s everything you need to know.

What Happened? The $950,000 Keurig Lawsuit Explained

Filed in September 2022 by plaintiffs Doreen Cahill and Janet Christman in the U.S. District Court for the Southern District of New York, the suit claimed that Keurig’s K-Supreme, K-Supreme Plus, and K-Supreme SMART single-serve coffee makers could permanently lose power when users followed the company’s own descaling instructions.

The problem? The defect caused the machines to overheat and trigger a shutdown when the water reservoir emptied without warning during descaling. Thousands of consumers reported their coffee makers suddenly dying mid-descale, leaving them with a useless machine and no solution from Keurig’s customer service.

Keurig has not admitted any wrongdoing but agreed to a $950,000 settlement to resolve the coffee maker class action lawsuit. The Final Approval Hearing was held on September 30, 2025, and the Court entered a Final Judgment and Order approving the Class Settlement.

Am I Eligible? Check If You Qualify

You may be entitled to compensation if you fall into one of these two groups:

Performance Issue Claim Class (Cash Payment)

You qualify if:

You lodged complaints with Keurig about the coffee makers losing power during the descaling process between Oct. 1, 2020, and June 20, 2025 and received no remedy
You can prove your K-Supreme, K-Supreme Plus, or K-Supreme SMART lost power permanently during descaling
The issue happened within the first 12 months of purchase

What You’ll Get: Cash payment of up to $250. Exact payments will vary depending on the number of participating class members

Coffee Maker Purchaser Class (Extended Warranty)

You qualify if:

You purchased a K-Supreme coffee maker or descaling solution between Oct. 1, 2020, and June 20, 2025
You didn’t experience the defect yet (or it happened after June 20, 2025)

What You’ll Get: A 12-month extended warranty on their coffee makers

Keurig Class Action Lawsuit, Did Your Keurig Died During Descaling? Here's How to Claim Up to $250

How to File Your Claim: Step-by-Step Guide

To receive settlement benefits, class members must submit a valid claim form. Here’s exactly what to do:

Step 1: Gather Your Documentation

For Cash Payment Claims:

Documentation that the class member’s coffee maker experienced a permanent power loss during descaling, such as a repair invoice or receipt
Email correspondence with Keurig customer service
Photos or videos of the malfunctioning machine

For Extended Warranty Claims:

Documentation of the class member’s coffee maker purchase, such as a receipt or order confirmation
Proof of purchase from retailer (online or physical)

Step 2: File Your Claim Online or by Mail

Online Filing (Recommended):

Visit the official settlement website: KSupremeSettlement.com
Click on the “Submit a Claim Form” button
Enter your Unique ID and PIN (found in your email notice, if you received one)
If you don’t have a PIN, click “Don’t have a PIN? Click here”
Upload your supporting documents
Submit before the deadline

Mail Filing:

Download the PDF claim form from KSupremeSettlement.com
Complete all required fields
Attach copies of your documentation
Mail to:

KSupreme Settlement Administrator
P.O. Box 2348
Portland, OR 97208-2348

Step 3: Submit Before the Deadline

CRITICAL DEADLINES:

November 14, 2025: for Performance Issue Claim Class Members
November 14, 2025: for Coffee Maker Purchaser Class Members whose Coffee Makers experienced a permanent power loss during descaling prior to June 20, 2025
September 30, 2027: for Coffee Maker Purchaser Class Members whose Coffee Makers first experience a permanent power loss during descaling after June 20, 2025

What Coffee Makers Are Covered?

This settlement covers the following Keurig models purchased between October 1, 2020 and June 20, 2025:

K-Supreme
K-Supreme Plus
K-Supreme SMART

If you purchased Keurig’s descaling solution for use with these models during the same time period, you may also be eligible for the extended warranty benefit.

When Will I Get My Money?

The website states that Keurig settlement checks will be issued to eligible class members only if the deal receives ultimate court approval, and after any appeals are resolved. Payments for approved performance issue claims will be issued and warranty extensions will go into effect approximately 120 days after the court grants final approval of the settlement.

Since final approval was granted on September 30, 2025, payments should begin issuing in early 2026 for those who filed valid claims.

FAQs: Your Top Questions Answered

Q: Do I need a receipt to file a claim?

For cash payment claims, yes — you need documentation proving the defect. For extended warranty claims, you need proof of purchase. However, customers can log into their Keurig.com account and screenshot the order details showing the delivered date, or provide a photo of their Receipt or Order Confirmation from the retailer.

Q: What if I already got a replacement from Keurig?

This class excludes any consumers who lodged a complaint to Keurig claiming that an eligible coffee machine experienced the apparent defect within that period and were provided with a remedy by the company pursuant to its limited warranty. If you already received a remedy under Keurig’s warranty, you’re not eligible.

Q: Can I file multiple claims if I owned multiple defective machines?

Multiple claims for multiple coffee makers are allowed, but no claimant will receive more than $250 in total.

Q: What if I threw away my broken coffee maker?

You can still file if you have other documentation like emails to Keurig customer service, credit card statements showing the purchase, or photos of the broken machine.

Q: Is this settlement legitimate?

Yes. The case is Cahill v. Keurig Green Mountain Inc., Case No. 22-cv-7507-CS, United States District for the Southern District of New York. This is a court-approved settlement.

Q: What happens if I do nothing?

If you don’t file a claim, you won’t receive any compensation. You’ll also give up your right to sue Keurig separately for this issue.

Q: Can I opt out of the settlement?

The deadline to exclude yourself was August 29, 2025, which has already passed.

Why This Settlement Matters for Consumer Rights

This case highlights a growing trend in consumer protection litigation. When manufacturers release products with known defects and fail to provide adequate remedies, class action lawsuits hold them accountable.

The problem occurs because the coffee makers allow the water reservoir to empty completely during the descaling process without stopping to tell the user to add more water, causing them to overheat. According to the lawsuit, the only way for the Coffee Makers to be brought back to life is to disassemble them and use a paperclip to depress a miniscule reset button in the center of the thermal switch.

For thousands of consumers, this meant their daily coffee routine was disrupted, and they were left with expensive machines that became paperweights after following the manufacturer’s own maintenance instructions.

Don’t Miss Out: File Your Claim Today

The November 14, 2025 deadline is approaching fast. If you experienced issues with your Keurig K-Supreme coffee maker during descaling, don’t leave money on the table.

Take action now:

Visit KSupremeSettlement.com
Gather your documentation
File your claim before November 14, 2025
Call 1-888-839-5739 if you have questions

For more information about consumer protection lawsuits and your legal rights, visit consumer protection attorney resources or learn about product liability cases.

Legal Disclaimer: This article is for educational and informational purposes only and does not constitute legal advice. The information provided is based on publicly available court documents and settlement notices. For specific legal guidance about your individual situation, please consult with a qualified attorney. We are not affiliated with the Keurig settlement administration or Keurig Green Mountain, Inc.

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About the Author

Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
Her writing blends real legal insight with plain-English explanations, helping readers stay informed and legally aware.
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Keurig Class Action Lawsuit, Did Your Keurig Died During Descaling? Here’s How to Claim Up to $250