Gen Digital TCPA Lawsuit, LifeLock & Norton Robocall Settlement, Claim $200–$625 From Gen Digital’s $9.95M TCPA Payout
Gen Digital Inc. — the parent company of LifeLock and Norton — agreed to pay $9.95 million to settle a federal class action lawsuit alleging it placed artificial or prerecorded voice calls to consumers who were not customers of LifeLock or Norton, in violation of the Telephone Consumer Protection Act (TCPA). The calls were placed to approximately 300,000 cell phone numbers that had been disconnected and later reassigned to new subscribers, causing the calls to reach unintended recipients.
The settlement received preliminary approval on January 28, 2026. U.S. consumers who received a prerecorded LifeLock or Norton robocall on their cell phone between February 19, 2021, and October 30, 2025, and were not a LifeLock or Norton customer, may claim an estimated $200 to $625. The claim deadline is April 13, 2026.
Quick Facts
- Lawsuit type: Class action — Telephone Consumer Protection Act (TCPA) / prerecorded robocalls
- Defendant: Gen Digital Inc. (parent company of LifeLock and Norton)
- Case name: Michelle Jackson v. Gen Digital Inc., No. 2:25-cv-00535-MTL
- Court: U.S. District Court for the District of Arizona
- Settlement status: Preliminarily approved (January 28, 2026)
- Settlement fund: $9,950,000
- Who may be affected: U.S. consumers who received a prerecorded or artificial voice call on their cell phone from Gen Digital about a LifeLock or Norton account between February 19, 2021, and October 30, 2025, and were not a LifeLock or Norton account holder
- Estimated payout: $200 to $625 per claimant
- Claim, opt-out & objection deadline: April 13, 2026
- Final approval hearing: July 14, 2026
- Official settlement website: JacksonIVRSettlement.com
- Administrator: Kroll Settlement Administration LLC
Current Status & What Happens Next
The Gen Digital class action settlement received preliminary approval from the court on January 28, 2026. Key dates:
- Claims open now — file online or by mail
- Claim, opt-out & objection deadline: April 13, 2026 (all three share the same deadline)
- Final approval hearing: July 14, 2026, at 10:00 a.m.
- Payments: The settlement administrator will mail payments to approved claimants within 60 days after the court grants final approval.
To opt out: Mail your written exclusion request postmarked by April 13, 2026. Opting out means no payment but you keep any individual TCPA claims against Gen Digital.
What the Lawsuit Alleges
Gen Digital, the parent company of the identity theft protection service LifeLock and cybersecurity software Norton, placed artificial or prerecorded voice calls to cell phone numbers not assigned to its customers.
The calls were not marketing messages — they were notifications related to LifeLock or Norton accounts, intended to alert customers about potential identity theft events. However, because the phone numbers had been disconnected and reassigned to new subscribers, these calls reached people who had no connection to LifeLock or Norton whatsoever.
Under the TCPA, companies cannot use artificial or prerecorded voice messages to call cell phones without the called party’s prior express consent. The law provides for $500 in damages per violation and up to $1,500 per willful or knowing violation. The company’s potential maximum exposure was estimated at $150,000,000 based on the number of calls placed.
Gen Digital denies the allegations but agreed to settle to avoid the time, risk, and expense of continued litigation.
Who Could Be Included
The class covers all persons throughout the United States to whom Gen Digital placed, or caused to be placed, a call regarding a LifeLock or Norton account directed to a telephone number assigned to a cellular telephone service but not assigned to a person who had a LifeLock or Norton account, in connection with which Gen Digital used an artificial or prerecorded voice, from February 19, 2021, to October 30, 2025.
This settlement covers all persons throughout the United States who meet the class definition. You qualify regardless of which state you live in, as long as you received a prerecorded voice call on your cell phone from Gen Digital regarding a LifeLock or Norton account during the class period and were not a customer.
If you received a postcard or email notice from Kroll Settlement Administration, you are already identified as a likely class member. If you did not receive a claim form but believe you are a class member, you must provide the claims administrator with evidence of having received one or more prerecorded voice calls from Gen Digital regarding a LifeLock or Norton account during the class period, and attest that you were not a LifeLock or Norton customer when you received the calls. The claims administrator will then send you a claim form to complete.
Settlement Details
Total Fund & Breakdown
The total settlement fund is $9.95 million, from which $3,316,667 will be deducted for attorney fees, $315,400 for administration costs, $20,000 for litigation costs, and $15,000 for service awards to the class representative. The remainder of approximately $6,282,933 will be distributed equally among all valid claimants.
What You Could Receive
Each class member who submits a timely, valid claim form will receive a proportionate share of the net settlement fund. It is estimated that each claimant will receive between $200 and $625, depending on the number of participating class members.
If around 30,000 valid claims are received, each claimant will receive approximately $209. Payments are calculated by dividing the net settlement fund equally among all valid claimants.
How to File a Claim
- Online: Visit JacksonIVRSettlement.com and click “Submit Claim.” Provide your class member ID from the settlement notice received.
- By mail:
Jackson v. Gen Digital Inc. c/o Kroll Settlement Administration P.O. Box 225391 New York, NY 10150-5391
- Phone: (833) 319-6685
- Deadline: April 13, 2026 (online submission or mail postmark)
- No proof required if you received a notice with a class member ID
Frequently Asked Questions
Is this a class action lawsuit?
Yes. Michelle Jackson v. Gen Digital Inc., Case No. 2:25-cv-00535-MTL, is a federal class action pending in the U.S. District Court for the District of Arizona.
I didn’t receive a notice — can I still file?
Yes. If you believe you qualify but did not receive a notice, contact the claims administrator and provide evidence such as call records, voicemails, or other proof of receiving an artificial or prerecorded call from LifeLock or Norton during the class period, along with an attestation that you were not a customer.
How much will I receive?
Each eligible claimant is estimated to receive between $200 and $625. The final amount depends on the total number of valid claims filed.
What is the claim deadline?
Claim forms must be submitted online or postmarked by Monday, April 13, 2026.
When will I receive payment?
The settlement administrator will mail payments to approved claimants within 60 days after the court grants final approval. The final approval hearing is July 14, 2026, so payments are expected by late 2026.
What happens if I do nothing?
If you do nothing, you will not receive a share of the settlement fund, but you will release your claims against Gen Digital related to this case.
Where is the official settlement website?
The court-authorized website is JacksonIVRSettlement.com, controlled by Kroll Settlement Administration LLC.
Additional Context
This case is significant because the calls at issue were not marketing calls — they were informational account notifications that many businesses assume carry limited TCPA risk. The Gen Digital settlement demonstrates that prerecorded informational calls to reassigned cell phone numbers can still trigger substantial TCPA liability, even when the company’s intent was to reach its own customers.
One of the most effective ways for companies to reduce this risk is to avoid prerecorded calls altogether, especially for informational messages, as text messaging generally carries lower litigation risk.
Last Updated: March 6, 2026
Disclaimer: This article is for informational purposes only and does not constitute legal advice. Legal claims and outcomes depend on specific facts and applicable law. For advice regarding a particular situation, consult a qualified attorney.
About the Author
Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
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