Gen Digital $9.95M Settlement, Got a Robocall From LifeLock or Norton? Claim $200–$625 Before April 13, 2026
Gen Digital Inc. agreed to pay $9.95 million to settle a class action lawsuit alleging it violated the Telephone Consumer Protection Act by making unwanted automated calls to noncustomers about LifeLock or Norton accounts. If you received a robocall with an artificial or prerecorded voice on your cell phone from Gen Digital regarding a LifeLock or Norton account between February 19, 2021 and October 30, 2025, and you did not have a LifeLock or Norton account, you may be entitled to between $200 and $625.
Visit the official settlement website at jacksonivrsettlement.com and file your claim before April 13, 2026. No proof of purchase is required if you received a mailed notice with a class member ID.
Quick Facts
- Lawsuit type: TCPA class action — prerecorded/artificial voice calls
- Defendant: Gen Digital Inc. (parent company of LifeLock and Norton)
- Case: Jackson v. Gen Digital Inc., No. 2:25-cv-00535-MTL (D. Ariz.)
- Status: Preliminarily approved — claim period open
- Who may be affected: Individuals who received an artificial or prerecorded voice call on their cell phone from Gen Digital between Feb. 19, 2021, and Oct. 30, 2025, about a LifeLock or Norton account and did not have an account with either service
- Estimated payout: $200–$625 per valid claim (pro rata)
- Claim deadline: April 13, 2026
- Official settlement website: jacksonivrsettlement.com
- Settlement administrator: Kroll Settlement Administration — 833-319-6685
Current Status & What Happens Next
The court granted preliminary approval on January 28, 2026. The claim, opt-out, and objection deadlines all fall on April 13, 2026. The final approval hearing is scheduled for July 14, 2026 at 10:00 a.m. at the Sandra Day O’Connor U.S. Courthouse, 401 West Washington Street, Phoenix, AZ 85003, Courtroom 504.
The settlement administrator will mail payments to approved claimants within 60 days after the court grants final approval. That puts estimated payments around October 2026.
What the Lawsuit Alleges
Gen Digital, the parent company of LifeLock and Norton, agreed to settle claims that it used artificial or prerecorded voice calls to reach cell phone numbers not assigned to its customers.
The calls were placed to approximately 300,000 cell phone numbers that had been disconnected and later reassigned to new subscribers — causing them to reach unintended recipients with no account relationship with Gen Digital.
The lawsuit argues that intent does not override the legal requirement to obtain consent before using prerecorded voice technology on a consumer’s cell phone. The court did not decide who is right or wrong. The parties agreed to settle to avoid the time, risk, and expense of continued litigation. Gen Digital denies all allegations.
Who Could Be Included
You are included if all of the following are true: Gen Digital placed or caused to be placed a call to your cell phone regarding a LifeLock or Norton account between February 19, 2021 and October 30, 2025; the call used an artificial or prerecorded voice; and you did not have a LifeLock or Norton account at the time of the call.
The class includes all persons throughout the United States who meet these criteria — there is no geographic restriction beyond being a U.S. resident.
Settlement Details
Total fund: $9,950,000
Estimated individual payment: Each class member who submits a timely and valid claim form is estimated to receive between $200 and $625, depending on the number of participating class members. Payments are calculated by dividing the net settlement fund equally among all valid claimants after deducting administration costs (estimated at $315,400), attorney fees (up to one-third of the settlement fund), litigation costs (up to $20,000), and a service award to the class representative (up to $15,000).
How to file a claim:
- Visit jacksonivrsettlement.com — the official, court-authorized settlement website
- Enter your class member ID from the mailed notice
- Submit online — or download, complete, and mail the claim form
If you did not receive a claim form in the mail but believe you are a class member, you must provide the claims administrator with evidence of having received one or more prerecorded voice calls from Gen Digital regarding a LifeLock or Norton account, and attest that you were not a LifeLock or Norton customer when you received those calls.
Mail claims to: Jackson v. Gen Digital Inc. c/o Kroll Settlement Administration PO Box 225391 New York, NY 10150-5391
Administrator phone: 833-319-6685
All deadlines — April 13, 2026:
- Submit a claim form online or by postmark by Monday, April 13, 2026
- Request exclusion (opt out) — postmarked by April 13, 2026
- File an objection — postmarked by April 13, 2026
Opting out preserves your right to file an individual TCPA lawsuit against Gen Digital. Objecting lets you challenge the settlement terms while remaining in the class.
Broader Context
This settlement is part of a broader surge in TCPA enforcement nationwide. The TCPA provides $500 in statutory damages per violation and up to $1,500 per willful violation — making it one of the most powerful consumer protection statutes available to private plaintiffs.
Gen Digital’s maximum legal exposure in this case was estimated at over $150 million. The $9.95 million settlement represents less than 7 cents on the dollar, reflecting the uncertainties of TCPA litigation around reassigned numbers and consent chains.
If you have received unwanted robocalls from other companies, similar cases may apply to you. AllAboutLawyer.com has covered the $28M SiriusXM TCPA settlement and the ongoing CarGuard robocall TCPA lawsuit both involving unwanted prerecorded calls to consumers.
FAQs
Is this a class action lawsuit?
Yes. Jackson v. Gen Digital Inc. is a federal TCPA class action filed in the U.S. District Court for the District of Arizona. It covers a nationwide class of consumers who received prerecorded calls about LifeLock or Norton accounts without being customers.
Has the settlement been approved?
The court granted preliminary approval on January 28, 2026. The final approval hearing is scheduled for July 14, 2026. The claim period is open now — file at jacksonivrsettlement.com before April 13, 2026.
Who may be eligible?
U.S. consumers who received an artificial or prerecorded voice call on their cell phone from Gen Digital about a LifeLock or Norton account between February 19, 2021 and October 30, 2025, and who were not LifeLock or Norton account holders at the time.
Where is the official settlement website?
The official, court-authorized settlement website is jacksonivrsettlement.com. This is the only authorized site for this case. Use it to file your claim, download forms, and check case updates.
How much will I receive?
Between $200 and $625 per valid claim. The exact amount depends on the total number of valid claims submitted. The more people who file, the smaller each individual share.
Do I need proof to file?
If you received a mailed notice with a class member ID, no additional proof is required. Without a notice, you must provide evidence of having received a qualifying call — such as call records or voicemails — and confirm you were not a Gen Digital customer at the time.
When will payments go out?
If the court grants final approval on July 14, 2026, payments are expected approximately 60 days later — around October 2026.
Can I sue Gen Digital separately?
Yes. Opting out by April 13, 2026 preserves your right to file an individual TCPA lawsuit. Individual suits can yield $500–$1,500 per call but require hiring your own attorney. Consult a consumer protection lawyer before deciding.
By AllAboutLawyer.com Staff | Last Updated: March 5, 2026
This article is for informational purposes only and does not constitute legal advice. Legal claims and outcomes depend on specific facts and applicable law. For advice regarding a particular situation, consult a qualified attorney.
About the Author
Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
Her writing blends real legal insight with plain-English explanations, helping readers stay informed and legally aware.
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