Capital One Credit Card Holder $2.4M Class Action Settlement, Who Qualifies and How to Receive Automatic Payment (2026)
Capital One agreed to a $2.4 million class action settlement after cardholders were wrongly reported as deceased to credit reporting agencies. If you were marked deceased between August 13, 2019, and December 3, 2025, and Capital One didn’t fix the error after disputes, you qualify for automatic payment—no claim form required. The final approval hearing is March 20, 2026.
Being listed as deceased on your credit report is one of the most damaging credit errors. Your accounts get frozen, new credit applications get denied, and the error spreads across multiple financial institutions. This settlement provides automatic compensation to affected cardholders.
What Is the Capital One $2.4M Settlement About?
The lawsuit alleged Capital One violated the Fair Credit Reporting Act by failing to properly investigate disputes when customers were incorrectly reported as deceased to credit reporting agencies. When credit bureaus forwarded these disputes to Capital One, the company allegedly didn’t conduct reasonable investigations or correct the errors.
The case is Kromrey, et al. v. Capital One N.A., Case No. 3:24-cv-00575-REP, filed in the U.S. District Court for the Eastern District of Virginia. Capital One denies wrongdoing but agreed to settle to avoid prolonged litigation.
Who Is Eligible for the Settlement?
You qualify if all these conditions apply:
Capital One reported you as deceased. The incorrect deceased status was based on information related to your Capital One credit card account.
Credit bureaus disputed it. Between August 13, 2019, and December 3, 2025, credit reporting agencies submitted at least one dispute to Capital One about the deceased reporting.
Capital One didn’t fix it. In response to the dispute, Capital One failed to correct the deceased reporting.
Only natural persons who meet all three criteria are class members. This doesn’t include every Capital One cardholder—only those directly affected by the alleged conduct.
How Much Will You Receive?
Each eligible class member receives an equal share of the net settlement fund through pro rata cash payment. The exact amount depends on how many class members participate and deductions for court-approved fees.
From the $2.4 million fund, attorneys’ fees, litigation costs, service awards for class representatives, and settlement administration expenses will be deducted first. The remaining amount gets divided equally among all eligible class members.
Payments will be distributed approximately 65 days after the court grants final approval. Expect checks in late spring or early summer 2026 if the settlement is approved at the March 20, 2026 hearing.
Do You Need to File a Claim?
No. Class members do not need to file a claim to receive settlement payment. This is automatic payment for eligible individuals.
However, you should update your address. Class members can submit updated address information online using the notice ID and PIN from their settlement notice, or write or email the settlement administrator. Checks will be mailed to the address Capital One has on file.
Settlement Administrator Contact:
- Mail: Kromrey v Capital One, c/o Settlement Administrator, PO Box 23698, Jacksonville, FL 32241
- Phone: 1-800-566-8119
- Email: [email protected]
- Website: creditreportingsettlement.com
What Are Your Rights?
Objection Deadline: February 18, 2026
If you disagree with the settlement terms, you must submit a written objection to the court by February 18, 2026. This lets you voice concerns about settlement amounts, attorneys’ fees, or fairness while remaining eligible for payment.
Exclusion Deadline: February 18, 2026
If you want to opt out and pursue individual claims against Capital One, you must mail exclusion requests postmarked by February 18, 2026. Opting out means you receive no settlement payment but retain the right to file your own lawsuit.
If you take no action, you automatically remain in the settlement class, receive payment if eligible, and release all claims against Capital One related to the deceased reporting issues.
Why This Settlement Matters
Being incorrectly reported as deceased is one of the most damaging errors that can appear on a credit report, often resulting in immediate credit freezes, account closures, and denials of new credit or loans. Because credit reporting systems are interconnected, a deceased flag spreads across multiple financial institutions, creating widespread financial disruption.
The Fair Credit Reporting Act requires data furnishers like Capital One to investigate disputes and correct inaccurate information. This settlement addresses alleged failures in that investigation process.
If you’ve dealt with other credit reporting errors, understanding your rights under the Fair Credit Reporting Act violations can help you seek compensation for damages caused by inaccurate credit reporting.
What Happens Next?
Now through February 18, 2026: Update your address with the settlement administrator if needed. Submit objections or exclusion requests if desired.
March 20, 2026: Final approval hearing at U.S. District Court for the Eastern District of Virginia. The judge decides whether to approve the settlement.
Approximately 65 days after approval: Settlement checks mailed to eligible class members.
If you’re unsure whether you qualify, check your credit reports from all three bureaus (Equifax, Experian, TransUnion) for any deceased notations during the class period. Contact the settlement administrator at 1-800-566-8119 with questions about eligibility.
Frequently Asked Questions
Do I need a lawyer to receive the settlement payment?
No. This settlement provides automatic payments to eligible class members. You don’t need an attorney to participate. Class counsel receives fees from the settlement fund, not from your individual payment.
What if I closed my Capital One account?
You still qualify if you were reported as deceased during the class period and Capital One didn’t correct the error after disputes. Account closure doesn’t affect eligibility.
Can I receive payment if I already resolved the deceased reporting issue?
Yes, if the error occurred during August 13, 2019, to December 3, 2025, and Capital One initially failed to correct it after credit bureau disputes. Later correction doesn’t disqualify you.
Will accepting the settlement payment affect my taxes?
Settlement payments may be taxable income. Consult a tax professional about reporting requirements, as the settlement administrator may issue Form 1099 for payments exceeding certain thresholds.
What if I never received a settlement notice?
Contact the settlement administrator immediately at [email protected] or 1-800-566-8119. You may still qualify even if you didn’t receive direct notice, especially if Capital One doesn’t have your current address.
How do I verify I was reported as deceased?
Request free credit reports from AnnualCreditReport.com and review them for deceased notations. You can also contact Capital One or the settlement administrator for verification.
What rights do I give up by accepting payment?
By remaining in the settlement class, you release all legal claims against Capital One related to the deceased reporting violations covered by this lawsuit. You cannot file individual lawsuits for the same conduct.
Last Updated: January 19, 2026
Disclaimer: This article provides informational content about the Capital One Credit Card Holder $2.4M Class Action Settlement based on court documents and settlement notices. It is not legal advice. Settlement terms are subject to final court approval. For specific questions about your eligibility or rights, contact the settlement administrator or consult a qualified attorney.
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About the Author
Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
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