AbleTo Prerecorded Voicemail Settlement, Claim $23 Did You Get an Unexpected Call as an Aetna Member?

AbleTo Inc. — a digital mental health company contracted by Aetna — agreed to settle a class action lawsuit alleging it sent prerecorded voicemails to Aetna members’ cell phones without first obtaining their written consent, potentially violating the Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitations Act (FTSA). If you are a current or former Aetna member who received a prerecorded voicemail from AbleTo on your cell phone between September 29, 2019, and February 3, 2026, you may qualify for a $23 cash payment. You must file a claim to receive any payment. The claim deadline is June 3, 2026.

Quick Facts

Current Status and What Happens Next

• Open for claims — the settlement is currently accepting claims while awaiting final court approval.
• Opt-out deadline: June 3, 2026 — if you want to preserve your right to sue AbleTo independently over these TCPA claims, you must exclude yourself before this date.
• Final fairness hearing: July 28, 2026 — if the court approves the settlement, the administrator will issue payments to approved claimants approximately 56 days after final approval.

What Is the AbleTo Voicemail Lawsuit About?

AbleTo Inc. is a digital mental and behavioral health company that partners with health insurers — including Aetna — to offer therapy and coaching services to their members. As part of this partnership, AbleTo reached out to Aetna members to let them know about available mental health support programs. The lawsuit alleges AbleTo used prerecorded voicemails to contact Aetna members on their cell phones — without first obtaining the legally required prior express written consent from the people it was calling.

Plaintiff Michael Sessa filed the class action lawsuit Michael Sessa v. AbleTo Inc., Case No. 8:23-cv-02219-TPB-CPT, in the U.S. District Court for the Middle District of Florida, arguing these calls violated the Telephone Consumer Protection Act (TCPA) — a federal law that prohibits companies from using prerecorded messages to contact people on their cell phones without written permission. The lawsuit also alleged violations of Florida’s Telephone Solicitations Act (FTSA), which provides additional protections for Florida residents against unsolicited prerecorded calls.

AbleTo denied all wrongdoing and liability. The company agreed to settle to avoid the expense, delay, and uncertainty of continued litigation.

Who Is Eligible to File a Claim?

Eligibility for this settlement is straightforward. You must meet both of the following criteria:

• You may qualify if you are a current or former Aetna member residing in the United States.
• You may qualify if you received a prerecorded voicemail from AbleTo on your cellular telephone at any time between September 29, 2019, and February 3, 2026.

You do not need to remember the exact date of the voicemail. You simply need the phone number that received the call. If you received a settlement notice from American Legal Claim Services, your phone number is already on file — your notice includes a Notice ID that makes filing even faster.

If you believe you qualify but did not receive a notice, you can still file a claim using the qualifying phone number at abletotcpasettlement.com. Contact the settlement administrator at 866-626-2725 or [email protected] if you need assistance.

How Much Will You Receive?

Every eligible class member who submits a valid and timely claim receives a flat $23 cash payment. The amount does not vary based on how many voicemails you received or any other factor — it is a fixed per-claim payment.

Settlement fund breakdown:

Unlike pro rata settlements where your payment shrinks if more people file, the $23 amount per claim is fixed. The total fund size simply grows or shrinks based on how many valid claims are submitted.

How to File a Claim

Step 1 — Visit the official settlement website at abletotcpasettlement.com and click the claim filing link, or call 866-626-2725 to request a paper claim form be mailed to you.

Step 2 — If you received a settlement notice, locate your Notice ID — using it speeds up the online filing process. If you did not receive a notice, you can still file using your qualifying cell phone number directly.

Step 3 — Enter the cell phone number that received the prerecorded voicemail from AbleTo. This is the only information you need to verify your eligibility — no receipts, records, or documentation required.

Step 4 — Select your preferred payment method. The settlement offers both digital payment and a paper check mailed to the address you provide.

Step 5 — Submit your completed claim online by June 3, 2026, or mail a completed paper claim form to: AbleTo Settlement Administrator, PO Box 23489, Jacksonville, FL 32241. Mailed forms must be received by the June 3, 2026 deadline.

Step 6 — Save your claim confirmation number or keep a copy of your submitted form for your records.

Estimated time to complete: Under 3 minutes online.

Important Deadlines and Dates

Frequently Asked Questions

Do I need a lawyer to file a claim in this settlement? 

No. Filing a claim takes under three minutes online at abletotcpasettlement.com — all you need is the phone number that received the prerecorded voicemail. Class counsel already represents all class members at no individual cost. If you want your own legal advice, you may hire an attorney at your own expense.

Is this AbleTo settlement legitimate? 

Yes. The settlement, Michael Sessa v. AbleTo Inc., Case No. 8:23-cv-02219-TPB-CPT, is a court-supervised class action pending in the U.S. District Court for the Middle District of Florida. The official settlement website is abletotcpasettlement.com, administered by American Legal Claim Services. Verify any communication by calling 866-626-2725 or emailing [email protected].

When will I receive my $23 payment? 

The final fairness hearing is scheduled for July 28, 2026. If the court approves the settlement and no appeals follow, American Legal Claim Services will issue payments approximately 56 days after that process concludes. You can choose digital payment for faster delivery or request a paper check.

What if I miss the June 3, 2026 claim deadline?

 If you do not file a claim by June 3, 2026, you will not receive any payment from this settlement. You will also remain bound by the settlement’s release of claims against AbleTo for the voicemail calls covered by this case — unless you also submitted a valid opt-out request before the same June 3, 2026 deadline.

Will this $23 settlement payment affect my taxes?

 A $23 settlement payment is unlikely to create a significant tax obligation for most people. TCPA statutory damage payments may be treated as ordinary income. The settlement administrator will issue tax documentation only if required. Consult a tax professional if you have specific questions about your situation.

What is AbleTo and why was it calling me?

 AbleTo Inc. is a digital mental and behavioral health company that contracts with health insurance companies — including Aetna — to offer therapy, coaching, and mental health support programs to their members. If you received an unexpected prerecorded voicemail from AbleTo, it was likely calling to tell you about a mental health program available through your Aetna health plan. The lawsuit alleged it made these calls without obtaining your written permission first, which federal law requires.

What is the TCPA and why does it protect me from unwanted robocalls? 

The Telephone Consumer Protection Act (TCPA) is a federal law that prohibits companies from using automated dialers or prerecorded messages to contact people on their cell phones without prior express written consent. The law exists specifically to protect consumers from unwanted calls and voicemails. Companies that violate the TCPA face statutory damages of $500 per call — or up to $1,500 per call for willful violations. Class action settlements like this one allow large groups of affected consumers to recover compensation without having to sue individually.

What is the difference between the opt-out deadline and the claim deadline? 

In this settlement, both deadlines fall on the same date — June 3, 2026. The opt-out deadline is your last chance to exclude yourself from the settlement and preserve your individual TCPA rights against AbleTo. The claim deadline is your last day to submit a claim and receive your $23 payment. Most people will benefit from simply filing a claim before June 3, 2026 rather than opting out.

Sources and References

1. Official Settlement Website — abletotcpasettlement.com
2. Official Claim Portal — abletotcpasettlement.com/page/preclaim
3. Class Notice — American Legal Claim Services
4. FCC — Telephone Consumer Protection Act Overview

Aetna members and health insurance customers who received similar unwanted prerecorded calls from other companies may also want to review the Gen Digital $9.95 million TCPA settlement covering people who received prerecorded LifeLock or Norton robocalls with a claim deadline of April 13, 2026. If your personal or health information was also exposed in a recent Aetna-related healthcare breach, the AT&T $177 million data breach settlement is another active consumer protection case worth reviewing for any overlapping eligibility.

Last Updated: March 17, 2026

Disclaimer: This article is for informational purposes only and does not constitute legal advice. Legal claims and outcomes depend on specific facts and applicable law. For advice regarding a particular situation, consult a qualified attorney.

About the Author

Sarah Klein, JD, is a licensed attorney and legal content strategist with over 12 years of experience across civil, criminal, family, and regulatory law. At All About Lawyer, she covers a wide range of legal topics — from high-profile lawsuits and courtroom stories to state traffic laws and everyday legal questions — all with a focus on accuracy, clarity, and public understanding.
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